[Resolved] Shoppingoutlet.in — Non-working product and not ready to replace

Hemant Mulay

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500007
Website:	shoppingoutlet.in

I purchased a small bluetooth headset s530 fromSHOPPINGOUTLET.IN priced Rs299/- and found it to be non-working, now they say that they cannot replace as its their company policy that anything below rs300/- is not replacable... that indicated that they can sell any junk non-working product keep it below 300 and escape, I request the concerned authority to take action.

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Jun 6, 2017

Complaint marked as Resolved

ShoppingOutlet.in customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by Hemant Mulay my details of the package order no.: 40091669
tracking no. [protected]

Apr 22, 2017

Updated by Hemant Mulay just adding a pic to prove the authenticity of my compalint.
The prodcut is not working.
I request shoppingoutlet.in to send me a new one and arrange for collecting this old non-working product

Verified Support

May 06, 2017

ShoppingOutlet.in Customer Care's response Dear Hemant Mulay.

This is with reference to your post, dated 20 April 2017.
We can understand your concern but we want to confirm you that we sent a mail regarding your concern:
In case of discrepancy with Product, Although ( Damage/Quality issue/Not Works) require to share 5 images (with Outer packing, Inner Packing, Product Images would be mandatory within-24 hrs of received ) to Service provider . The damage or defect should be clearly visible in the picture/image.
But we did not receive any update from your side.
Should you require further information, please feel free to write to us at [protected]@shoppingoutlet.in

May 16, 2017

Updated by Hemant Mulay Dear Sir,
i have sent you the pics, i can always do the same if you request, however the only reply I get from you is that as per your policy "any product less than rs300 is not replacable/refundable/returnable. and you have also mentioned that the product I bought is rs299/- though with postal I paid Rs338/- But for your kind information MY PRODUCT IS NON-WORKING. I wanted replacement because its not working not for any other reason. That raises a doubt that you can always price all the junk as RS299/- and encash it behind your policy trick. This would be nothing other that fraud/ cheating.. You can also pack empty casing / trash of any product and price it rs299/-. I still request you to send a working product.

Verified Support

Jun 23, 2018

ShoppingOutlet.in Customer Care's response Dear Sir,

We are arranging a phone call to you for resolving your issue.

Thanks & Regards
Shopping Outlet
Help center

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Comments

Laxmikanta Mahana

from Rajkot, Gujarat

My order no is 40092280
Date[protected]
I ordered Sony headphones blue colour .But when I received the product which totally different and very lower quality product.
Give me my refund as soon as possible.