Shotformats Digital Productions — Regarding mobile insurance

Address:	Shotformats digital productions, 4th Floor, 406, 407 Express Zone, Western Express Highway, Malad East Mumbai, Maharashtra 400097, Mumbai, Maharashtra 400097
Website:	vf.dsspro.in

I have registered for my mobile phone insurance which came along with my vodafone postpaid connection. Mobile has been registered in mobile shield application on 20 june 2019 and subscription end date is 18 june 2020.

I have opted for a claim with shotformats and as per them have sent all the required documents including affidavit for name mismatch, mobile phone and charger with box by january 2020 itself. Still my claim is not yet processed and it is pending due to verification from their end (Which usually takes 48 hrs). I have sent multiple mails as well as called multiple times reg. The same. Still no response on the same.
Contacted vodafone customer care for the same and no response from them too.

Kindly help me out to get my claim amount asap.

Mobile model no : honor 9i
Imei 1 : [protected]
Imei 2 : [protected]

Claim intimation number : [protected]
Mobile shield certificate number :[protected]
Device registered imei : [protected]

Contact numbers :[protected] /[protected]