Shree Maruti Courier Service — Product not dispatched on Right time

Address: Sutragarh santigarh ColonySantipur

Subject: Urgent Complaint Regarding Non-Dispatch of High-Value Shipment

Dear Sir/Madam,

I am writing to formally complain about the handling of my shipment with Shree Maruthi Courier Service. My order, worth ₹10, 000, has not been dispatched, despite paying extra for air shipment. Additionally, there is no real-time tracking available, making it impossible to know the current status of my order.

When I contacted customer care, I was told that the delay was due to a “server down” issue. This is completely unacceptable, especially given the high value of the product and the premium shipping charges paid.

I also contacted your Santipur branch. The representative was unprofessional and gave irrelevant information about the airport being 100 km away. I was promised a callback from the branch manager within 10 minutes but waited for several hours with no response.

I demand immediate action on the following:

Confirm the exact status and location of my shipment.
Ensure immediate dispatch and delivery of my order.
Provide a clear explanation for the delay and lack of tracking.
Compensate for the inconvenience and unprofessional handling.

Please acknowledge this complaint and respond without further delay. Failure to act will compel me to escalate this issue to higher authorities or take legal action if necessary.