Shree Nandan Courier Service — Letter not delivered to home address

Hi Team, i got a call from your delivery boy regarding my courier letter and I asked him to deliver it to given address but that guy “Ibrahim” contact no [protected] refused to come to address and was extremely rude. He said I have many other couriers I won’t come to your house or address to deliver. I told him everytime I am getting letter to given address so request you to deliver the same as you are far away from my address but he said he won’t do and won’t deliver.
He was very casual and said it’s ok if you complaint. When he said he won’t deliver I told him “ bhaiya aap itne badtameezi se baat mar kariye but he said aap kar do complaint mere paas bhot kaam h “.
Is this your service ? Is this attitude of you delivery boys? Pathetic service and shame on your company to hire such people . I will complain and take this at very high level if I dnt receive my letter on time and at given address.