Shree Nandan Courier Service — My parcel not reached though it has reached Bangalore on 19th April 2021

Address:

#625, 10th B cross, 4th main, west of chord road 2nd stage, Mahalakshmi puram, Bengaluru 560086

My parcel from Surat was dispatched on 16th April and when tracked it had reached Bangalore office on 19th April. But it was not delivered to me at all. I waited as it was locked down in the city till May end. Thought it would reach me once it is lifted.And the Bangalore office numbers weren't getting connected in these times. Atlast got connected to them on 23rd May and they asked me to call again on 24th and when I called they said they had returned the parcel to Surat and I should check with the supplier. They also said they couldn't update the tracking info as there was some system problem. Am very disappointed with the service. Please go through the details and do the needful. My consignment number is[protected]. Booking centre Surat -Belgium towers. Ph no. [protected]. Booking date .16-4-21, 6.23am. Consignee name Rekha .N.
Please look into the matter as soon as possible and update me.
Rekha.N