Shree Nandan Courier Service — No delivery

Dear Sir/Madam,

Have a nice day.

I am user of your courier service. 2 days before I couriered very important documents from Surat to Gandhinagar (Randheja). But when those documents are arrived Gandhinagar, I got a call that service is not available and collect from here. From my no one in my home is able to receive documents because everyone is suffering from covid19 in my home. How can we visit and collect? Therefore I called in office from where I couriered and I explained my situation and I am totally surprised by his reply that if you can't go ask your neighbor to go and collect. Am I paying to my neighbors for this service? If you can't able to deliver why you accepted? That guy was very stupid and had not mind. He is really dumb and told me that we can't say that delivery will be at your home or not while accepting order because they have many CUSTOMERs. His reply was ###. Please try to resolve my problem. If you can't deliver my documents make return and give my amount back. What he told we can't give money back. Go and collect after he cut that call. Try to resolve my problem. I hope you will. Or else I am totally frustrated by his reply and service. If not I don't care to drag this matter in consumer court. Doesn't matter have to waste more money than courier service.

I hope you will understand situation and try to solve it.

Waiting for your reply.

Thanks and regards,
CUSTOMER.