Shree Nandan Courier Service — parcel misplaced

Address:

Wilson Garden, 560027

I had sent a urgent parcel through nandhan courier on 16/02/19 from bangalore to ahmedabad, my c. Note number is[protected]. It has not reached ahmedabad yet, it's stuck in mumbai andheri from 18/02/19.
When asked for status the staff says it's misplaced & we're trying to locate it, what kind of customer service is this, where your courier is not in safe hands? When and how can i track or get the parcel? I have attached pics of the tracking details and parcel, kindly help me locate and get the parcel delivered on urgent basis. Waiting for a positive response.