Shreenath Hyundai — Non Refund of my booking amount

Address:

Mumbai City, Maharashtra

I had booked a I 20 Sportz Model of mfg year 2014 thru Magmaa Cars on 15th December 2014 by paying Rs.10000.00 as booking amount, As they offered me a discount of Rs. 1, 05, 000.00 on the Vehicle manufactured in 2014 and they informed me that as New I 20 Elite model is launched this Vehicle is lying in their stock. I simutaneuously applied for Laon through ICICI Bank and got that Sanctioned. I was about to pay the balance down Payment to Magmaa Cars, On curiosity I asked for the effective date of Warranty of the Car. For which Mr. Paresh of Magmaa said he had to check up with Shreenath and revert back to me. So I accompanied with Mr. Paresh to Shreenath Hyundai to confirm the same before I release my Final Down Payment. Initially Ms.Swati Dy Sales Manager and her Superior Ms Anjali said that the Warranty would effective from the date of delivery of the vehicle which is also mentioned in their Service Manual Book (which they showed us). To a surprise they mailed us after two days that the Warranty would be effective from the Retail Invoice, For Confirmation they had forwarded us the email sent by Mr. Sourabh M Shahapurkar of Hyundai Motors mentioning this clause. For which also I accepted. But strangely again to my surprise Ms. Swati Informed that the warranty would be available for me from March 2014 as this vehicle was already Invoiced to some other Customer and for some reasons the booking was cancelled. In this situation I was about to loose almost 10 months warranty which was acceptable to me. I communicated to them that if they giving the warranty as per company Rules and from the date of the invoice made on me I would go ahead with the transaction. Almost two months passed and no action of response was received form them So I was Forced to cancel the Booking. Now again strange They had sent a mail that a cancellation amount of Rs. 3000.00 would be deducted from My booking amount. I am penalised for some happenings in their side and miscommunications and not telling all the facts before taking the booking amount is a mere breach of Consumer Rights. Now we request to help me out to take up the matter to the concerend People and get my Booking amount refunded. Thanking You Chandrasekaran C Naidu +91 [protected]