Shrinath Travel Agency — Cheating, poor service and pending refund

Address:	Ahmedabad, Gujarat, 380015
Website:	www.shrinath.biz

I had booked ticket from Ahmedabad to Nathdwara and nathdwarad to Ahmedabad for Shrinath Ji Darshan. I had booked ticket for 10.00pm on 19th march 2016. As I reached to board the bus it was informed that bus is under repair and will be available after 2 hours. No prior intimation was there. After half an hour I was forced to move from satellite to shahibaug for boarding. Post eating of 2 hours I was asked to board in bus. At time of boarding they said this bus will carry me till half a way and I need to change bus from midway in midnight. After by discussion with responsible person of the shahibaug branch by too and fro tickets were cancelled by accepting mistake. In was informed that refund will be revived in a week or so. I had not received any message or refund even after 15-20 days. Even after constant follow up with concerned person I am not getting resolution.
Please find below mentioned ticket details -
1)Message for Ahmedabad to Nathdwara ticket

Welcome! Your ticket is confirmed for DOJ - 19-Mar-2016, from - Ahmedabad-Nathdwara, Seat No - O Fare 643.8. Boarding Point - Satellite office[protected], Time - 10:00 PM, PNR No[protected], Shrinath Travel Agency - [protected]. For online booking, visit www.shrinath.biz

2)Return message detail
Dear Himanshu Dosi,
PNR :[protected],
Paytm Ticket ID : OHPK5Y,
Order ID : [protected].

Trip for nathdwara-ahmedabad at 0700, Sunday, March 20, 2016, Multiaxel volvo 2X2(49) AC -Semisleeper with Shrinath Travel Agency (ISO-9001 Certified).


Boarding pt: Shrinath travel agency c/o shri modi travels,
Reporting time: 0645
1)Himanshu Dosi on Seat #13

Please help me.