Shrinath Travel Agency — Non providing ac amenity ticket charges include ac charges

Address:	Nashik, Maharashtra, 422009
Website:	www.redbus.com

Please refer ticket no. TK[protected], PNR No.[protected] booked online for three passengers for 19.03.2017, 08:30 pm bus operated by shrinath travels agency Nashik through Redbus for Solapur to Nashik travel. In this connection, it is brought to your notice that the Travel Operator has provided non AC bus having registration no. RJ36 PA 2430 for the above travel whereas the ticket was issued online for AC Travel and the travel operator at Solapur did not inform this in advance. On being constantly enquired he stated that the AC will operate during travel which did not happen till we got down at Nashik. This is a case of fraud and cheating. It will not be out of place to mention here that my wife is a kidney patient and had to suffer a lot during this non AC travel. It is shocking and a blatant case of fraud by the travel agency. I therefore request you to kindly refund the entire fare of Rs.1477/- to me at the earliest failing which i shall be compelled to initiate legal action against M/s Shrinath Travel Agency as well as Redbus. I have already registered a complaint on your telephone no. [protected] and the complaint no. is 755548 dated 19.03.2017.
thanking you