| Address: Visakhapatnam, Andhra Pradesh |
History: I have taken a vehicle loan from your company and my first installment was cleared on Jan 9, 2010. Transaction ID SB1499508, cheque no. 996727, amount 2294.
Today, i.e., Oct 3, 2011, I went to Branch to submit RC copies since I received an sms asking me to do so, Ref Agr no. NRTWVZM0904868. .
I have taken two wheeler vehicle loan from Shriram City Union finance company. I have been paying my loan sincerely. I have given 4 post dated checks and the remaining installments were thru ECS. My loan term got over in August 2011. I got a message asking for my RC book. I went to the office and told the same to office staff. One lady checked my details and I got a shocking reply. She said that I did not pay one EMI and asked me to pay that. I asked her details but she refused to give me details. She said Branch Manager will tell, but BM was not in the office. I waited for long time. They were saying that branch manager will come but he did not come. Later I asked them details about BM. They refused to give me and after so much time they gave me the details. I asked the BM where he was. He said he was in urgent meeting and he will be free after two days. I said I dont have that much time because I dont have leave. He said he is busy and can come only after two hours. Argument went on and he started abusing me. He was asking me my name and address. He told me to shut my mouth. He asked my address, so that he will come and beat me. He was behaving like rowdy more than branch manager. I asked him why he wants to come to my house when I am in branch itself. I dared him to do what he wants to do in branch only. He told he will come at 7:30 p.m. I waited till that time and went to branch with two of my friends. He made us wait for another 20 minutes and treated us like defaulters for no fault of mine. Then he asked us to come into his cabin. I told him the case. He said ok ok ok, so what?? This is his response. I said what do you mean by so what. I want solution. He started arguing with us. He told that everything is in hands of Chennai people, cheque presenting, sending message everything. He does not have any responsibility or any work to do. I asked him for complaint book. He said he only handles all complaints. We told him we want to complain against him only. Then also he said, I will handle all complaints. Words are not sufficient to describe the whole scene he created. He is thinking he is the Bank Boss, King and everything. After asking tough questions, he lost his temper and got up from his seat and tried to man handle us. This is a serious issue. I want Shriram top people to take cognizance of this issue and take some serious action and also train their mangers to behave properly with customers. If you want more details please call me.
From today morning 9:30 a.m. I am trying to connect Shriram city union finance[protected], but they are so busy. Now time is 12:21, I could not connect their number. I am online for the past 5 minutes or so. Only message coming is all customer care executives are busy at this time, we will connect you shortly. that's all, after that the call got disconnected.
Thanks and regards,
Ravi Shankar patro
India against corruption/Anna Hazare Team - activist/volunteer.
City coordinator for Visakhapatnam.
[protected]
finance — irresponsible,
s&sf officers are responsible reaction to the customers, and they are not timely delivery the consignment,because they are waiting for take another one for the same place in this habit is occurring late delivery.