[Resolved]  Siemens Home India — body damage due to rusting in washing machine model no w/mel 6kg-08b260in

Address:

Ahmedabad, Gujarat, 380005

I had purchased a siemens washing machine model no w/mel 6 kg-08b260in ion 10 apr 2014. I had paid for an extended warranty cover with code no 172872 by croma which covered this machine upto 10 apr 2018. L ast month i noticed rusting at two places on the body. On my complain to siemens cust care, their technicians came and told me that that the rusting has occurred due to leakage of water from inside the machine which is a manufacturing defect and advised to complain to croma due to its coverage under extended warrantee. Croma people came and took the machine to their service centre and now they are telling me that body damage is not covered under warrantee and i will have to pay for the cost of repairs.

Now the question is that the rusting has occurred due leakage of water from inside the machine which is a manufacturing defect as confirmed by siemens technician. The rusting has definitely not occurred due to any misuse by me. It may have occurred due to substandard material because a washing machine is not expected to catch rust just after four years.

Therefore why should the customer pay for body damage due to rusting and what is the purpose of extended warrantee.

I would earnestly request the higher management to look into the issue dispassionately and get my machine repaired asap as i am without a washing machine for last two months.

Colonel k b singh
[protected]