[Resolved]  Siemens Home India — delay in repairing washing machine

Address:

Thrissur, Kerala

My washing machine fl 7.0kg wm10k160in got immersed in water up to a height of 1 feet due to recent flood on16/08/2018 for one day. After repeated complaints a technician of siemens bosch co mr. Noushad reported after 10 days from m/s anns services trichur on 30/8/2018. (Service order no:[protected]. He informed that there is sound from the motor bearing and the entire motor has to be replaced instead of bearing only as there is no system of repairing the motor in siemens. I agreed for replacement of motor, a telephonic information also received from siemens approving the request and informed that technician will come with the motor to replace it. But till today (25/09/218) nobody reported. They are not giving any proper answer when inquired and says that they will look in to the matter and inform. So for the last one month the machine is kept idle and i am suffering due to the irresponsible attitude of siemens in repairing the washing machine. I feel that the authorized service centre is giving priority to bosch machines only.