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[Resolved]  Siemens Home India — dishwasher malfunctioning

Customer Mrs. Nita Singh
Mobile no. [protected]
Email Id. [protected]@gmail.com
Residence address. A2/34. Vishwas Khand. Gomti Nagar. Lucknow -226010
Siemens Dishwasher Model No. SN56N554EU/50
Date of Purchase 15.01.2014
Dealer. A-One Distributor Lucknow
Complaint – Malfunction
Siemens technician first attended in May 2015. Machine was functioning but he broke the door and could not repair it.
Dishwasher was again not working on 17th Apr 2019. Complaint lodged which was attended by Siemens Technician D. K. Singh along with one more person on 18th Apr 2019. He could not fix it and Mother Board also stopped working. Same evening D. K. Singh came Siemens Engg. But they could fix the problem. Since then I have made multiple calls but no one attended from Siemens.
Since I am not getting any response from Siemens I am forced to lodge this complaint on the Consumer Forum. This is a serious matter and deficiency in service on the part of company. Pl. help to resolve this matter urgently.
Nita Singh
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Complaint marked as Resolved Jun 20, 2019

Complaint Status


[May 20, 2019] Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Siemens Home India Customer Care's response May 20, 2019
Dear Nita Singh,

We regret the inconvenience caused to you. We have escalated your complaint. Our customer service team will contact you shortly.

Regards,
Siemens Home Appliances Team
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    Customer satisfaction rating
    80%
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    Siemens Home India Phone
    +91 22 6751 8000
    Siemens Home India Address
    Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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