[Resolved]  Siemens Home India — double door refrigerator

Address:

New Delhi, Delhi, 110048

As i have informed you earlier during our conversation on 19th august '17 and over multiple emails sent to you and mr kapil sharma. Please do note the sequence of the events:

My first complaint for refrigerator model ka62ds91/01 with fd no 9212/000078, was made on 4th of august '17. The complaint was icing issue only in the bottom most vegetable drawer. Other than that my entire fridge (I. E. Ice cabin, freezer cabin, water function, fridge - everything was working absolutely fine). Thats why from 4th of august 2017 till 8th of august there was no follow ups, we patiently waited for your personnel to show up and the issue was not urgent.

Personnel from your company named ashok visited our premises on 8th of august 2017, during his visit he poured two glasses of hot water in the vent behind the vegetable drawer. He billed us for rs 800/- (Invoice attached - as visit charge) and left saying it is fixed now.

Post that our fridge stopped cooling completely - no cooling in the entire fridge. All this happened post the visit by personnel from your company. After which repeated call were made to you and your office (Customer service/ your personal handphone/ office number) but all that was of no help at all. As your office kept delaying sending any personnel for servicing even after repeated request.in the meanwhile all our food products, vegetables and fruits went stale. I suffered financial loss due to this.

After further follow ups (Due to urgency of the problem and massive inconvenience to my family) your office obliged us by sending another personnel, 12th august 2017, after spending over 2 hours he was not able to pin point the exact source of the problem. He was of opinion there may be issue with the inverter which resides right behind the vent (Where your personnel mr ashok had put two glasses of hot water in). Please find attached service note.

You must understand that my refrigerator stopped working after 'pouring of two glasses of hot water in the vent' by ashok during his visit to my premises on 8th august 2017. Me and my family has experienced financial loss and mental harassment due to negligence by your company personnel. Now instead of correcting the wrongdoing, your company is offering us 30% discount of the rs 19, 600 bill raised which is due to direct consequence of your negligence. This is mockery of the customer and company relationship. We did not purchase products of such esteemed brand to be harassed like this. At present my washer, dryer, microwave oven, oven and refrigerator is all from siemens. All this purchase was made with a trust of good product and service. However, due to recent episode our trust in your prestige brand is out of balance.