[Resolved] Siemens Home India — no clarity before purchasing

Madya

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 410405

Hi,
I have taken front door automatic washing machine by considering "Siemens" as good brand.
However machine is not working now, I called to engineer, he informed that repairing cost is 12000. I said okay and informed what are the chances of not break out again. He informed it can be, as you are staying in village where proper electric supply is not there. I called customer care to understand the same. He also informed that in village area they face the same problem as machine is made is Germany by considering German electrical supply and many times they received this feedback of machine break out.

So Siemens should mentioned on their brochure S they are not made for Indian villages. As I lost lot of money due to not clarity provided by siemens.
I asked for machine to take by them, but they are not ready.

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Feb 2, 2019

Complaint marked as Resolved

Siemens Home India customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Siemens Home India Customer Care's response Dear Madya,

We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@siemens-home.com or contact us on[protected], so that our team can get in touch with you soon.

Regards,
Siemens Home Appliances Team

Jan 02, 2019

Updated by Madya My no is.[protected]

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Comments

Arvind7499

from Delhi, Delhi

Complain Number [protected]. worst service i have ever seen. Never buy siemens products.

I purchased siemens thinking machine and best service but in winter seasons we are cleaning cloths with hands from last fifteen days. No support from company.

Nothing happened till date. very bad company

Arvind
[protected]