[Resolved]  Siemens Home India — Refrigerator kd 49 nx 63 ne recurring problems

Address:	400102
Website:	www.siemens-home.com/in

This refrigerator has been purchased in 2010. For the past 1.5 years the refrigerator has been giving problems every 2-3 months when it stops cooling. The technician comes and resolves the problem (I pay for the part) and then it recurs again within 2-3 months. This has been going on since the past year and a half. The problem has again recurred and on calling the service centre I was informed that their would be a visit charge as the problem was recurring. I was also informed that the issue was because the refrigerator door was left open. It is the first time I am hearing that this can happen to a refrigerator. Nor did Siemens inform me of such a possibility while purchasing the refrigerator or is such information available in any of the manuals. This obviously points to either a defect in the refrigerator or dereliction of service. I urge the company to look into the matter.