[Resolved]  Siemens Home India — siemens front loading washing machine

I am mr. Pramod v. Lokhande from pune who bought a siemens front loading washing machine in jan 2016. The machine stopped working suddenly on 29th july 2017.
I registered an online complaint at siemens customer care (Order no [protected]) on 31th july at 9:17am.
An engineer (Mr balkishan cellphone no [protected]) visit us after 3 days. He told us that the door lock is not working and needs to be replaced.
The door lock was ordered and replaced after 8 days. But still machine did not start with the same error e34.
Mr balkishan told us that the pcb of the machine is not working and needs to be replaced and we have to register a new complaint online.
We called the online customer care and told them about the problem. The customer care personnel wanted to speak with mr balkishan and asked us why did not mr balkishan talk with them.
Few days went by. There was no communication from either siemens customer care or mr. Balkishan.
We again called online and told then about the problem and registered a new complaint ([protected] date 11 august)
Since there was no phone call from anybody we registered our grievance with online customer care. We were told to contact the field manager mr. Sagar hendre (Cell no [protected]).
After multiple attempts to contact him on phone, he told us that he would enquire and call back again. We never received any phone call from mr sagar till date.
Even after repeated attempts of calling the online customer care (Who promised to take the matter on most urgent basis and would send a senior engineer/ technician), none of these promises were fulfilled.
It has been more than 22 days and even after many phone calls the matter has not been solved.
I am extremely disappointed and frustrated with siemens after sales service.
There are so many problems :
1) delayed response : it takes more than 72 hours for siemens engineer to make the first visit.
2) lack of communication : the communication has always been one way. During these 3 weeks i did not receive a single phone call from either the customer care (Enquiring whether the problem is solved or not) nor from the engineer. We understand that sometimes some parts are not available locally and take some time to reach pune but none of this information has been communicated with us. I still do not know whether the pcb has been ordered or not and when it is going to reach my place?
3) doubtful skill of engineer : the engineer mr balkishan first felt it was the door lock problem. Even after replacing it the same error e 34 was there, he then felt it is the pcb problem and he is still not sure whether replacement of pcb will solve the problem.

Mr shaikh, i owned a samsung top loading washing machine for 12 yrs. There was a problem only once after 5 yrs which was solved in one day (Engineer visit was on immediate next day). The samsung machine was working till the end when we decided to change to a front loading siemens. I am sorry to tell you that this was a very big mistake on my part.

I sincerely request you to please look into the matter to either repair the machine immediately or refund my money back