Siemens Home India — washer/dryer having multiple problems since it was purchased

Address:

Rajkot, Gujarat, 30005

From: Dr. Niral Mehta
Shanti Hospital
Sadhuvasvani Road
Rajkot 36005
Gujarat, India
Cell # [protected]

Subject: Washer/Dryer Machine WD 15G460 I N. Item code 190663

Dear Sir,

I have purchased Siemans Washer/Dryer 8/5 Kg 09 as per invoice attached from
Croma store of Rajkot branch on 26/07/2016. Right from the day one we started
having problems. All our complaints were made to your service center and they
do have records of it. On 12/7/2018 our machine broke down again and I was
told that they have to order parts and it will cost me ₹8450. even though it was
under the warranty period. I didn’t have choice so I authorized repairs. Repair
was completed on 15/08/2018. I strongly believe that I should get my money
back.
Again it broke down on 23/11/2018 and we were told that it will cost ₹15000. to
repair by your service center. Presently it is in non working condition. I bought
this appliance and paid top amount thinking that it is from very reputable
company and I have very high regards for Siemans. I am a surgeon and I use
so many products of Siemans in my hospital.
I am very unhappy and disappointed since day one and I strongly believe that
Siemans should replace this machine rather than repair.
I will appreciate if Siemans can take care of my concerns as soon as possible.


Sincerely,
Dr. Niral Mehta

List of complaints.
Complaint number. Dates

[protected]. 27/09/16.

[protected]. 28/06/17

[protected]. 14/07/18

[protected]. 21/07/18

[protected]. 23/11/18