Siemens Home India — wm12k268in102 siemens washing machine

My self swapnil parikh residing in mumbai, d n nagar andheri west, i have been using seimens washing machine, where i had no issues, so i decided to do the servicing, i had called servicing person named mohmaad nayeem, when i called him and asked what all you do in your services, he said watching, then i asked do you do drum cleaning he said yes and i asked what will be chareges, he said 800, i said comeover, he came hom, e started claining did the pipe cleaning and all then he finished in 20 mts, i asked where is drum celaning he said there is no drum cleaning we don't do it atall, he said if you want to do, get me the powder we will do, i satrt you should be carrying that pweder and i reminded him on phone you had said you will do it, and here he said no we cant, we will not do

Then i asked him to connect with your senoir, his name is sashi (His mobile number [protected]) firstly he was very rude to me, he does not know who to talk to customer, then i asked him this 800 charges you are taking for what, he said its visit charges, i told him if this much cleaning was supposed to be done. I would have done, he cleary dined on doing the drum clean he said you wil have to pay

Sashi tells me after servicing i am asking for drum cleaning, he says before my person started cleaning i should have asked him. I told him that i did asked mohammad that will the drum cleaning included. He said noting doing i will have to pay him, i said i will not pay as why was it not done inspite of saying on phone

Mr sashi said he will complain about me. This is utter unprofessional, did not expected such a bad service from siemens, and how rude are the staff, espcially this sashi was very veyr rude me

I need a the drum to be cleaned, inexpect a prompt reply on this

You can email me on [protected]@gmail.com