Simplilearn — Cancel course and loan

I tried many times to cancel my loan taken from propelled for simplilearn. Raised multiple tickets and asked customer support team but no proper response from them simply my amount is getting deducted from my account and getting calls from propelled team regarding emi. I requested propelled team as well to cancel this loan but they said only Institution can do it. Simplilearn is scam just they want to make people money there is no assistance from their side when students really want. I have stopped taking course due to personal and health issues I informed them same. However they don't consider anything they just need money. Need someone help on this many of them facing same issue with their customer service