[Resolved]  Simplilearn — Cancellation of my loan and course

Address:

Simplilearn Solutions Pvt Ltd. NALANDA 53/1 C, Manoj Arcade, 24th Main Rd, Sector 2, HSR Layout, Bengaluru - 560102, Karnataka, India.

I am Gaurav Singh. With guidance of Ms Chibi Saikia(Admision Consultant from Simplilearn), Me and my friend have decided to take a course on Masters in Data Science through Simplilearn. The course fee is Rs 38000. Due to lack of money, Chibi Saikia advised us to take the course on EMI which were financed by Propelld (Financial Partner of Simplilearn) with the help of Simplilearn. Chibi Saikia insisted us to take this course on EMI. She said, If we don't like the course, then you can cancel the course and your EMI is credited to your source account. On her multiple request, Me and my friend, Kunal Kishore, have agreed to this course. As advised by Chibi Saikia, the course fee for both o[censored]s is financed on my Pan No. (FARPS7212G). In the night of 16th Sep, 2022 our course were financed with the help of Chibi Saikia. All the processes were executed by Chibi. Only loan is financed but did not get any credentials (Login details) for the course. On next day, 17th Sep, 2022, I got a news that my father had a brain stroke and I had to go home for their medications. Also, I have resigned from my job, and I am waiting for confirmation of my next job. In this situation, I knew that I could not be able to focus on the course. Also, I have not any financial backups to pursue this course. My savings is going into my father treatment. So, I decided to cancel the course and the loan. On 17th Sep, 2022, I had contacted my admission consultant Chibi Saikia, and informed about my situation. I told her mam I cannot pursue this course. Please cancel the course and my loan. She insisted me take time to decide, I will extend your EMI. She was trying to manipulate me that I did not cancel my course and my loan. But I strictly said that mam you cannot force me to do this course. Please cancel it. Then she replied I will mail my team to cancel the course. She assured me that my course would be cancelled. On the same day, I had raised my concern on grievance portal of Simplilearn. Also, mail my concern on grievance.[protected]@simplilearn.net. My registered email id is [protected]@gmail.com, and registered mobile no is [protected]. I have raised my concern on simplilearn through other email ID [protected]@gmail.com After raised my concern, I got a ticket ID[protected] from Simplilearn. My loan application ID is 186389. After 10 days I got a message of EMI of Rs 5247 from Propelld (Simplilearn financial partner). After seeing this, I ask to Chibi Saikia (the consultant) about the cancellation of my loan. She said, I don't know. Mai dekhti hu. After some time when I asked again her, Had you mailed your team for cancellation? She said, Month end hai, Its very hectic. I was busy. I said to her I requested on the next day to cancel my loan then why had you not done this yet? She has no reply. After seeing all these situation, I ask Simplilearn on mail about cancellation, the feedback came we are looking into this matter. Please keep patience. I replied to Simplilearn that I will not be paying any penny to the EMI for the course that I have not enrolled. I do not have login details. I do not watch any lectures. I raised my concern on the next day of the registration. Then why are you not cancel my loan. I complaint about her admission consultant, Chibi Saikia. She ignored my request. Simplilearn replied that your refund is initiated on 30th Sep 2022 and will be credited to your source account in 15 business days. NOC is shared in 30 to 45 days after foreclosure of loan. But two days back, Propelld recovery team came to my home to recover my 1st EMI which will be bounced due to ignorance of consultant. I refused to pay the emi because I have not taken the course and inform the institute for cancellation. On talking to customer care executive of simplilearn, he said in 15 days we just informed our financial partner to cancel the loan. He said loan is cancelled by Propelld. It is not our responsibility. Propelld said loan would be cancelled when your institution would inform me for cancellation. I don’t know, What I do in this situation. 1 month have been passed away, but they did not inform Propelld for cancellation. It damage my CIBIL Score. If I am not registered the course then why I will pay for this course. From three to four days I was asking about my case from Simplilearn through mail, they were not responding. Chibi Saikia is also not picking my calls and are not responding to my messages. What I do, I don’t know. Kindly request you to please file a complaint against Simplilearn and take action against them. Smplilearn cannot force me to do this course. Its my legal right to choose what is better for me or what not. Also on requesting Propelld team to please contact to institution then He replied We don’t know you will have to pay your EMIs. Otherwise your CIBIL is destroyed. I am attaching the mail PDF and also PDF of the chat with SImplilearn sales executive. Kindly take action as early as possible.