Simplilearn — Request for Refund

I enrolled for digital marketing job guarantee program .Due to sudden family incident i cancel the courses within the seven days. first my refund was approved but certain days their is showing refund is not possible still i follow the criteria of their refund policy. I have screenshot of all proved. I am jobless and my family condition is not good to pay the emi still loan company called and mailed me regarding my emi and i already cancel my course.
Please resolved my problems . i was already lost my mother and now i am very mentally tensed related to this issue.
Please helped and resolved my issues as soon as possible.
Thanking You