[Resolved] Simplilearn — Simplilearn is not providing me content after purchasing a bundle worth 32500 rupees.

MarlonC

from Roha, Maharashtra

Address:	Bangalore, Karnataka, 560102
Website:	www.simplilearn.com

Simplilearn — called me 110 times to sign me up for a masters course in pmp and said they would give me discount, if i sign now etc...

And bu hook or crook, they got me signed up after i made up the payment. Now, i am told there is a limited access to the course for 365 days only. So, my argument was if i was purchasing the content, it should be available for me offline too or i should be able to download or they should be able to provide me content.

They said no, this is the policy that they dont provide content to the customer and is only limited for access for certain time period.

So, i said its not a subscription and every online learning company provided the video content to the customer once they have purchased it. Simplilearn team didn't listen and are also not helping me with the refund.

So, all in all i feel cheated and misguided. Please contact the company and make sure they provide me the whole courses materials that i have paid for and not to tell me about the limited time period etcc... (How is that even possible)???

When we buy/purchase a basket of apples, do we return it to the retailer if cant finish it after a week?

I have been live chatting and calling their support lines... No one is ready to assist. And, more over i am asked to do whatever i want and even go legal etc...

I want everyone else to be aware of this situation and i will not stop here if they dont assist me.

I would want everyone to be aware of simplilearn tactics.

Company address:

Simplilearn solutions pvt ltd.
# 53/1 c, manoj arcade, 24th main, harlkunte
2nd sector, hsr layout
Bangalore - 560102, karnataka, india.
Call us at:[protected]

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Sep 19, 2017

Complaint marked as Resolved

Still not resolved -- They promised to give unlimited access over the phone. I have not even logged into their courses.. i feel so sick!

Simplilearn customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Simplilearn Customer Care's response Hi Marlon,

We have clearly mentioned the course access period for any course purchase on our site. Every course we sell comes with a validity period and would be expired by the end of it in case a participant is unable to finish the course within the said time we always provide extension based on the scenario.

Its unfortunate to know about your experience. Simplilearn has never appreciated misselling and disheartening to know your experience. Just that you are not satisfied with the course we always have a refund policy which gives you ample amount of time to go for a refund if in case you are not satisfied with your purchase.

Just that you are not satisfied with the course/policy we always have a refund policy which gives you ample amount of time to go for a refund if in case you are not satisfied.

Please refer the refund policy: https://www.simplilearn.com/terms-and-conditions#/refund-policy

Please share your order details in case the issue is still not resolved.

Regards,
Alisha
Lead Social Media Evangelist

Jun 17, 2017

Updated by MarlonC Hello,

Can you explain why the learning content/videos are not provided to the customer once the purchase is done?? Why does the purchase has an access time stamp? Its not a subscription. (However, its is treated like one, which is WRONG).

I have spoken to other learning companies and they have strictly informed me that once the purchase is done by the customer it's learning companies responsibility to provide that course material to the customer account without any time stamp.

I have paid for the purchase not a subscription. This means you are asking me to pay Rs.32500/- for a course just to have access for limited period??? Should a customer not be able to use or learn at their space without any restrictions?

This doesn't sound right to me. Does it for you ?

I have no issues with your courses, but, its not just, to charge such exorbitant fees, to only have access to your site.

If at all you cannot provide me the course material, at least i would request you to provide me unlimited access to the courses that i have purchased.

I travel a lot and always have no internet/network access. I want flexibility in the way i should be taking up this courses. I dont have all time to sit and complete these courses for the name sake without giving it any seriousness.

Please let me know your decision or i would request you to process my whole refund of every penny i have paid.

Thanks,
Marlon C.,

Jun 28, 2017

Updated by MarlonC Any update? I dont see any solution that is given here.

Jul 04, 2017

Updated by MarlonC STOP INTERFERING IN MY LIFE. YOU HAVE NOTHING TO DO WITH IT. GET OUT AND DON'T BOTHER. USELESS COWARD!

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Comments

nikscoe

from Bengaluru, Karnataka

Hey! Just thought I'd pitch in. When you sign up for a college course do you pay once and expect them to be there for you for a lifetime? That's not how the education industry works. Stop comparing it to apples, you only sound like a delusional person. Even if the course material is there, you can only use it for a certain duration of time. That' s how it is! I'm in no way related to this company but your ignorance is staggering even for a layman.

MarlonC's [Complaint's author] reply, Jul 4, 2017

Oh its you Simplilearn folks ..who could it be? Shameless, useless and beggers.

If you have balls... Give me your Facebook id? or your direct phone number? Lets get it there?

I have never approached you? If you are not related to the company i dont see ...why your balls are getting hurt? LOL

nikscoe

from Bengaluru, Karnataka

Stop using a legit website to vent your frustrations in life. You are less of a man by threatening and bullying people.

MarlonC's [Complaint's author] reply, Jul 4, 2017

STOP INTERFERING IN MY LIFE. YOU HAVE NOTHING TO DO WITH IT. GET OUT AND DON'T BOTHER. USELESS COWARD!