Singer India Complaints & Reviews

This mail is in reference to my complaint number 681762 submitted on 6th January 2017 in regards to a multi stitch sewing machine purchased from SINGLA, Buxi Bazar, Cuttack Odisha on 31st December 2015 (Bill No.355).

The issue pertains to the fraudulent and misleading sale done by SINGLA, Cuttack on 31st December. The machine sold is either a second hand repaired one or a completely defective piece as several internal parts are thoroughly damaged and joined using glue, which has been noticed and reported by SINGER TECHNICIAN upon complaint. The technician performed a complete body removal and check of the machine during the recent complaint lodged between 1st Week of January 2017. The same report has been recorded during telephonic conversation between SINGER, customer (me) and the technician.Even, for evidence I have made a video-recording of the technician's report and CONCERN raised when checking the machine. The Technician firmly mentions that the parts being glued and falsely held-together cannot be accessed by the customer and thus sounds of a foul play by the dealer or a defective product being supplied by the manufacturer (SINGER India).

During a year of purchasing the machine more than 4 complaints have been raised by the consumer and upon many requests to the service provider, i.e. SINGER India they used to attend to the complaint.The reluctance in attending to the complaint, delay since the day of complaint and the inability to rectify the problem in machine raises question about INTENTIONAL AND WILLFUL INVOLVEMENT OF SINGER INDIA. For reference, the last request lodged was attend after 5 days with an excuse that the mail was not received by the company. This is completely false, as the company responded to the mail upon completion of the SO-CALLED SERVICING. ( mail evidence is present with the consumer).

Further, the bill given by SINGLA Cuttack (the dealer) no where mentions the serial number of the product and SINGER India even has no record of any SERIAL NUMBER OF PRODUCT SOLD BY THEIR DEALER. This is extremely unconvincing because to render warranty covered services a serial number of the product is the only and best evidence to know that the bill refers to that product and not any other.A copy of the bill is attached herewith.

Recently, when I raised this issue with Ms. Ritu Malik (Singer India), she largely ignored it and upon listening to the concerns from their own technician she, agreed to the fault.however, it still seems that there is an ACTIVE INVOLVEMENT OF SINGER INDIA in contemplating and managing such fraudulent sales.

Finally, with all these concerns and videographic and documentary evidence, I would like to take this matter to the consumer form and Consumer grievance redressal system (CCed here) and continue my honest and sincere efforts till consumer concerns are addressed and the broken/damaged piece is REPLACED.

With this mail, I am to know why:

1. SINGER INDIA instead of taking the matter seriously and promptly is playing BLAME game and asking the consumer to contact the dealer. The matter should be actively taken up by the Service provider and effective solution looked for, if COMPANY FEELS THERE IS NO INVOLVEMENT IN THIS FRAUDULENT sells and purchase by Cuttack based dealer.

2.SINGLA, CUTTACK India should not be taken into action for making this cheat and fraud sell and issuing bills which has no product identification and largely seems to be intentional deception of the customer.

3. SINGLA, Cuttack Odisha and SINGER India be not taken into proper consumer redressal forum for such fraudulent activity and if any other such sells are being continuously done.

A reply within 2-3 working days is expected considering the serious nature of the complaint and effective resolution no longer than a week's time is expected. Any consumer who pays the required amount and makes a legal purchase, has the rights to ask for an considerate and honest redressal of his grievance and no way the service provider can mislead the consumers by selling damaged products.

Waiting for prompt reply and immediate action.

I am a very old customer of Singer. I was previously using a Fashion Maker Model and got it exchanged for the above product. But ever since I bought this Talent TM machine, I've been regularly experiencing skipping problems with the stitch. Your dealer in Kannur, Kerala is unable to provide me good service as he has no proper techinician to service your product.Kindly send a good company trained technician to service the product.

August 29, 2016

Sub: complain for singer air cooler - liberty jumbo dx vide product serial no. Bqch000305

Dear sir,

This is to inform you that, i md. Noorain rizvi, residence at new azad nagar colony, dhanbad purchased an air cooler singer liberty jumbo dx vide product serial no. Bqch000305 to zizan enterprises, b-38, bhagwati complex, bank road, purana bazar, dhanbad - 826001 (Jharkhand) on dtd. 24/04/2016 against invoice no. Ze210 dtd. 24/04/2016.

For your kind information 1st time the above air cooler tank is damage after one month in purchase date. I have raise the complain and solve the above issue under warranty from singer end as usual.

But unfortunately once again the above air cooler is raising problem, water is leakage in back side portion.

Today (29.08.2016) i am call to customer care toll free no.[protected] and also call to tel no. +[protected] but no any positive replay and answering.

Our local retailer is not supporting the above issue.

You are requested to kindly arrange and suggest to retailer (Zizan enterprises) give a new air cooler singer liberty jumbo dx under warranty at the earliest.

Please lodge the our complain on priority basis. I am attaching retailer invoice copy & warranty manual card for your reference.

A line of confirmation form your end we will be highly appreciated to you.

Thanking you,

Yours faithfully

Md. Noorain rizvi
New azad nagar colony,
Dhanbad
Mob: [protected] / [protected]

Sewing machine model SINGER Talent - 3321 puchased on 14th Aug 2016 from GIP Noida counter. At the time of purchase Mr Shyam Sunder assured us that service would be at par. We registered a complaint on 19th Aug 2016 via no 1002562 & confirmed that itwill be resolved within 72 working hours. Till date NO one has visited NOR picking upour calls. Mr Sunder attitude was worst over phone, he categorically told us I don't care.

If this class of services we are getting as a customer then We Feel CHEATED & Will loose our confidence & TRUST in Singer India Company.

I purchased a merit tailor master (089 mdoo) (lpaj no:2975) through csd, secunderabad on 02nd feb 2016. due to not proper stitching issue was raised after one month from the date of purchases. issue was resolved by their technician after 15days from the date of complaint.

Again same issue facing by me, not able to stitch. complaint was given on 2nd july (complaint no:102626) after so many reminder probleam not yet resolved. even after having warranty card for 2 years their technicians are demanding money. here i am requesting to singer india to replace my tailor master as soon as possible.

Dear Sir,

I had very bitter experience with the technician of this company (SINGER). I had purchased a cooler with a promise for after sale service. After 9 months there was a fault in this cooler and i went to customer care of this company. Company assigned me a technician who promised to visit me on 23 june 2016 but he didn't came. Then i called him and he made false promises of 24 and 25 june 2016. Again on 26 june, sunday i called him and he said he will visit may place in the afternoon but he didn't came. I am a busy man with my job and my family and these people play with us like this. Now in this extremely hot weather what can i do ? Else the model of cooler of this company is in that way that local electrician can not help me. Now today the technician called me threatened me that do what you can do, he will not entertain me as a customer. Is this a way to give service? I am very upset with this type of behavior. I think his management is supporting him otherwise how dare anyone can talk to customer like that. Surely you should do something like either ban these products in the market or force these type of companies to help customer rather humiliate them ..

Dear singer,

We have purchase your above model product from home shop 18, they said for demo they will arrange person no one is coming form past 1 year now warranty is also over, we have done big mistake choosing your product this type of service they are providing and your local disturber are not supporting from hyderabad
Now what to do???
Please contact us on [protected] or [protected]

Dear sir,

I harveer singh has done a crime to purchase a food processor make singer.
For the demo of same i called mr. Bhashin about 15 -20 times but till date i did not get the response from mr. Bhashin regarding the demo of the same. Almost one month has been passed after purchase. If you can not arrange the person for demo then please confirm the under sign to return the product so that i may get rid from trouble.

Regards,

Harveer singh
[protected]

It is very much embarrassing that i bought singer sewing machine, merritt (Tailor machine). I bought this machine inspite of refusal of my parents and my wife because they told me that it is not good machine and they told me to buy usha brand machine but i bought this on my risk and having its brand value. I was wrong because the product that i purchase is not good as i expected and as per the brand value of singer. This machine is creating day to day problem and the executive came to attend the complaint is only solving the problem temporary not permanently. If my problem is not sorted out at the earliest then it will be lesson for me and will be very bad experience to me and now i will never recommend this as well as other products of singer to any one.
Complaint no. 80561 dated 26/03/2016

It was working fine but suddenly one day stop getting power and unable to use it. Please provide support to resolve the issue.

Throughly checked the power outlets and power cable and no issues found.

Sir,
It is very disgusting to inform you that I have registered a complain about my Singer Sewing Machine model 8280 two times i.e. complain no.66300 dated 24 Dec.2015 which has been closed without resolving the complain. Another complain no. is 73460 dated 10 Feb.2016 but no response is made by company. Meanwhile I talked many times with its toll free number but it became useless.
After purchasing of this machine no complete demonstration could be done.
It is submitted for further necessary action
Jyoti Kumari c/o Shailendra Kumar
11/A Swagat Bungalows Nayapura Kolar road Bhopal
Phone [protected]

I complain for service in company on 11/1/2016, they replied that complain solved in just week, but after one month it not solved i call in customer care they replied sorry we will solved it next saturday but after one week without solving my complain they closed it by name shailesh patel the technition.

this second time company did so.

Hi I have disappointed with singer sewing machine customer service, due to not attending my complaint. Behave of service provider is not good, they give false assurence but not attend complaint. According to me, if i know alredy about poor service of company. I never buy this singer sewing machine. Geeta Rani

Dear sir. After so menu reminder your service centre not attend the complaint I am send mail also pls check my previous mail my complaint no. 59640 it is disgusting after 2 month not attend the complaint it is your service, ??? I want call from company end and I want replacement also becoz if your company not provided the service so I don't want your product. I am irritated to so menu follow up so pls treat urgent and provide solutions asap.otherwise I am going to consumer court

My name is Savita Singh ( Mobile No [protected])I purchased a singer sewing machine which was unfortunately having some technical problem . As a result I called up their customer care no [protected]. They said it will resolved soon. I provided them my address and asked their technician to visit my home as my husband is out of the country for official purpose and I am staying alone with my mother-in law so it is not possible for me carry the sewing to their service centre all alone. I was told that they will visit shortly to my address at Flat No 206. Comfort Opel Apartment, BTM SECOND STAGE, 7th Main 17 th cross, Bangalore-76. But even after 15-20 days no body attended. Then I sought the help of my brother in law who stays in Hyderabad to call up the Customer Care and do the needful on 16 Nov 15 at about 1645 hrs. The call was attended by Sushi a customer care executive whom we asked for the head of Singer in Bangalore's number . She denied to provide the number. THis seems to be against my right to information. Pls look into the matter for resolving my issue at the earliest and so that in future no customer is denied information regarding any the telephone numbers of heads if required when there problems are not sorted out at the lower levels. Ours is transparent democracy wherein denial of rightful information is against the ethics of our fundamental rights.

I bought a new sewing singer sewing machine and register my complain in singer customer care for its demo but after 2 months company not solved my complain and when i call in customer care they does not reply satisfied answer and ignore my complain . company also do not take responsbility about its damage parts and they make me fool.i loss 5000 in my proffession i want it from singer company.

I have purchased the Singer Sewing Machine from HomeShop18.com on Dated 20/10/2014 with Ordered No.[protected]. But from last month it is facing the problem of frequent breakaing of bobbin thread, multistich is not working and some time problem of needle breaking. After this issue, I have registered a complaint in Singer India Customer Service on Dt. 20th July 2015 with Complaint No. 46137 for the same problem. After that they told within 7 days the technicial will call and take care. But, no technician from singer has called during this 10 days. After that, I have again called customer care on Dt. 27th July 2015 and they are given the Mobile number of Mr. Kareem which is [protected] and told that you can call him sir he will take care. After that, I have called Mr. Kareem but he is not lifting the phone call 1 day continuously. After that he received the call next day and i have told about the issue but he told that he is in meeting for 2 days (Dt. 28 & 29th July 2015) and he told that he will come on Thursday 30th July 11:00 AM. Finally, I have also agree and tll him OK no issue. Again on thurday Dt. 30th July 2015, i have called him from morning onwards but he is not lifted the phone call and after some time he received the call and tell that he will come evening but he is not came. Again, I have called the customer care and tell about the same and they have connected the call with him in conference and he told that he will definately come evening. But, finally how is this person with no boundries of Singer and he is not came. This is my mistake that, I have taken the product of Singer with no support. Tell me upto what limit a person will wait for response from you. I personally request to necessary actions on Singer India and Mr. Kareem who is not lifting the customer calls and also not responding with his words. I dont know he is working or not. This is very worst that after selling the product Singer peoples are not responding well and also Singer field staff, who will live on there own condition. My personal request please take the action on this and provide the proper justice to me. Please take the action on Singer.
Regards
Dr. Bharat Sadarao
Mob. No. [protected]
Hyderabad

i have recd one gift of singer fp57 jmg of srlno.OSU09246 BUT while i pluged its power cable found power is on but the machine is not working. means the rotator is not rotating i can not be able to do anything with this machine. can i get help for nearest serv cent what is the time to attend calls. my no is [protected]. subimal.[protected]@gmail.com

Dear Team, We have bought Singer Aviator Cooler at 19-May-2015 from B-222 shop no 1 Palam Ext Dwarka Sec-7, New Delhi.we see that Cooler is not working 2nd time from 19-jun-2015).Last time its have same problem at 13-jun-2015.Tecnical team was changed cooler fan motor.within 1 week, cooler is not working. I am frustrating to see 2nd time, same problem in a month.I ahve logged coplaint which no is 447734 last night till now dont get any response from customer care.Please Logged the request as cooler is not working. Thanks & Best Regard, Vikrant Sharma +91-[protected], +91-[protected]

I Bought Mixer-Grinder Model No: MG 46 on 15th Sept 2014 and its been just 20 Days it not working.I visited the shop and complained to shop keeper but he said we can`t do anything you need to register complaint against this on Customer Care Cell which i did, they had register the complaint and given me a complaint no : 15584 ad said our technician shall visit you in 7 Working Days. Its really the thing you need trice in day to prepare food shall get repair after 7 Days till the you think what you have to do as you are left with no option to wait. After 2 days of my complaint no one had visited so again I called up the Customer Care and given my complaint no then said its JUST BEEN 2 DAYS of your complaint and you need to wait for another few days, when i changed my tome then she has given me a technician no; Ramesh - [protected]. I called him up and made him the issue in our Mixer-Grinder the he said he will visit us in evening but he didn`t. Nest day i was waiting that he may come today but still he didn`t so 3rd day i called him and asked whether he is coming or not so he told there some more complaint in my area and he will visit after 2 Days. I called him after 2 days then he said he will come tomorrow by 8 AM but it was 10:30 AM and he didn`t come so again i called him up and he said i am on the way, finally he came my place and repaired only both Jars. Several times i asked him to open the Mixer and repair but he told its working now i told him no this is the only problem sometime it works automatically and some time some time stop functioning but he didn`t care and left saying now everything is ok. Its been just 2 Days when he repaired and again today its not working so i called him up and told him the issue but he said HE CAN ONLY VISIT AFTER DIWALI till then what to do moreover it DIWALI now and we need it for cooking dishes. I have been trying to reach their customer care no-[protected] from last 1 hour but it always says the number you are trying to reach is busy please try later continuously. Please Never buy a Singer Product-Its waist of money and time both.Do share this post of social sites so people shall not buy there products and face problem and mental harassment.