Singer India — Worng decision to buy singer sewing machine.

pawanpal

from Delhi, Delhi

Address:

110092

It is very much embarrassing that i bought singer sewing machine, merritt (Tailor machine). I bought this machine inspite of refusal of my parents and my wife because they told me that it is not good machine and they told me to buy usha brand machine but i bought this on my risk and having its brand value. I was wrong because the product that i purchase is not good as i expected and as per the brand value of singer. This machine is creating day to day problem and the executive came to attend the complaint is only solving the problem temporary not permanently. If my problem is not sorted out at the earliest then it will be lesson for me and will be very bad experience to me and now i will never recommend this as well as other products of singer to any one.
Complaint no. 80561 dated 26/03/2016

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pawanpal

from Delhi, Delhi

I have purchased a new singer sewing machine (Merritt tailor master) in the month of october from the very first day it was not working properly as new. I called the call center and a executive attended the complaint and adjust the complainant part with force fully. After using one week it started the same problem and the same executive visited the complaint and did the same as previous. When i told to change the defective part of the machine he denied and said that there is no problem and went away. Now again the machine is creating the same problem. I again lodge a complaint in the call center of singer and talked to replace the defective part or change the machine as if it is creating day to day problem then how would it work properly in future.
Complaint no. 80561 dated 26/03/2016