Siti Broadband — bill not showing after renewal & my account is now deactivated even after payment

Sukantabanerjee001

Address:

Howrah, West Bengal, 711202

I have renewed my broadband account on 31/03/2020. However after renewal rs583 was deducted from my card and the payment was successful but i didn't get any renewal confirmation message from siti broadband team. When i logged in to my broadband account the invoice as well not reflecting. So i have raised a complaint and the complaint no is [protected] but no response on the complaint.
Now my broadband account is deactivated and i am not able to work from home. Even i have made onlinr payment in siti broadband renewal but no service.
Need urgent help.

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Siti Broadband customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Sukantabanerjee001 Tried calling customer care many time however not response and even no update from SITI broadband team if the customer care representative will be available or not due to lockdown as broadband is a part emergency service. Not a single message as well regarding the customer care will be operating or not. Very poor service and lack of activeness... Need my account activated as I have already paid rs583 via online mode of SITI broadband portal.

Apr 01, 2020

Updated by Sukantabanerjee001 Not steps has been taken till now to address and resolve the issue which is effecting my work from home as my broadband has been deactivated.