Siti Broadband — Internet service service

Address: CHOTI RUKANPURA,SUNDAR NAGAR NALA PAR,Patna 800014

I had taken a internet connection for studies due to lockdown from siti broadband. In my local area service is provided by local internet supplier named Santosh([protected]).
I had paid connection charge of 3000 +750 each month for the service.
the service provided is not upto the mark( i am even having problem in loading of websites).
I had complained several times but there is no response from Siti personals say it will be rectified soon but speed should not be so less complain to your local provider for cable checkup.
When i complain to local provider he always say i am sending a person in an hour but that person never came.

connection id--sunjeet_srb
I just want my probelem to be rectified soon or they should return my connection charge of 3000 rs so that i can take connection of any other isp(as i dont have enough money to give for a new connection)
I want it because i am having problem since the time of connection.