Siti Broadband — Money deducted but service not given.

On 11th march 2020 12:02 am i had done a online recharge of my exhisting plan express 15 @472 rs, the amount hadbeen debited from my bank account at the time of recharge but the service was not given by the company. after that several times i called their customer care to fix the issue. But every time they said it will be fixed with in 48 hours. i mailed about this problem to their customer support email id '[protected]@indinet.co.in' . but didn't get any response till now.. kindly look into this matter.