Siti Broadband — no customer support, poor connection

Address:

9 North purbachal Garden road, haltu, kolkata-700078, Kolkata, West Bengal, 700078

I am facing ping drop issue throughout the period of january-february, 2020.

My internet connection shutting down often. I have called customer service many a time. They asked me to check the ping. Then they say it (The problem) is from local distributor so i should contact them.
This local people do not, i repeat do not care at all. I called them several time. They hardly send any technical guy regarding the solution. They say that, they cannot do anything about the issue.
And the whole thing is, they insist me to pay another 1500/- rs to take optical fibre. They do not solve my problem, instead they trying to sell me another thing.
The monopoly in my area i. E. No other broadband connection exists is the most disappointing thing happening.

Please help.