Siti Broadband — Non-refunding of advance money

Address:	110092
Website:	www.sitinetworks.com

I have paid an advance money to siti broadband for new connection, but due to non availability of their connection in our area they were unable to provide their services to us. I requested them to refund my advances many times but they didn't refund my money till this date.i have paid the advance money on 9 october 2016. As per them the refund was to be refunded with 15 days.i called them many time and give them all the necessary document which they required for refund but they didn't give any revert, i did all necessary action which can i do, even i remind them many times also.
so i am bound to complain in consumer forum. it is my humble request to consumer forum please refer my grievance and take necessary actions against this matter.