Siti Broadband — Service issue, harrashment, no management

Address:	New Delhi, Delhi, 110029
Website:	www.siticable.com

Respected SIr,

I Upgrade my plan on 01/09/2016 to infinitive 50mbps plan in which customer care executive told me that they will change their existing router with new one in 8 hours.I am calling them on daily basis and they just say we will do it today and till now its 4 day already.Most important thing is that they dont have any senior person to handle the things. i am frustrated now. whenever i call i just got one answer that is Sir i am sorry, we will do it today for sure.that is my commitment.

Please Take some serious action regarding this as i am loosing my money day by day

I Sent them a mail regarding the same as well

Ravinder Kumar
1:53 PM (0 minutes ago)

to sitibroadband
Hi

I regret to inform you that I have been using your broadband service for almost three months now but it has turned out to be the biggest disappointment possible.I called your CS on 1st of September and they pitched an upgrade which I agreed to as I work from home and internet is my only source of income.I was promised a new router and improved internet speed and I am Sorry to inform you once again that I have not received the same yet.In addition to that for the past five days there is no service and I cannot use internet. I ended up calling your CS at[protected] multiple times every day till today but they are not entertaining my complaint they just keep giving false promises that they will get it fixed today itself for the past five days with a new ticket number everyday..

I fail to understand why am I being charged for a service that won't ever work and no actions are taken on complaints.Strange but true fact is that now the CS agents have started hanging up on me.I request you to Please understand that I am losing on my income every day i spend without internet service!

I just need my money back I request a complete refund and Cancellation of service with your Broadband company as well.It feels like I am being scammed here by you guys.

Contact me ASAP!

Ravinder Kumar

+91-[protected]