| Address: Mahalakshminagar, Jayadevanagar, Mysore, Mysore, Karnataka, 570016 |
My name is uthappa h. R, residing in mysore, karnataka.
Address: #70, 5th cross, mahalakshmi layout, hebbal industrial area, near cipet college, mysore - 570016.
On the 9th of april 2019, i realised that my cable tv is not showing star and sony channels and other channels were available.
I called my cable operator at 7.45 pm and 7.51 pm to address the issue and the call was not answered.
And the next day on the 10th of april, at 11.07 am i could connect to the operator who said that he will come to solve the issue in the next 10 mins, since his office is hardly 300 metres from my residence.
Then, i waited and gave him time, i called him again at 2.15 pm to ask him to resolve my problem and this time he said he'll come in 30 mins and that he is in my area itself and in very close proximity.
I called him again at 3.44 pm and said the same thing, 'i'll come in 10-20 mins.'
Called again at 5.58 pm and the same response.
Then, the next few calls were unanswered - 6.29 pm, 7.07 pm, 7.15 pm, 7.22 pm, & 7.26 pm.
It is frustrating to have been waiting for any clear response regarding if there was any cable issues in the area or if he's having many customers to deal with, but his response was always that he's on his way.
I called siti customer care for help and he said that my subscription bill is due since feb. But i haven't kept any due with the cable operator.
I called the nodal officer for siti cable, mysore mr. Balaraj ([protected]). Initially he wouldn't answer but after persistently calling, he gave me the number of the owner of the cable operator for my area mr. Harish of janani enterprises, metagalli, mysore ([protected]).
The cable operator janani enterprises owned by mr. Harish offers 5 customer care numbers and only one number works which kept answering that he's on the way.
I called mr. Harish at 8.03 pm and explained the problem and he said that he'll send his personell immediately. Since i didn't see anyone coming and that he had said that he was sending the person immediately, i called him once again at 8.26 pm. This time he said that he'll definitely send his person in the morning next day, which is 11th april, 2019.
It is 11.57 am, 11th april, 2019 at the time of writing this complaint and i have received no response.
Inspite of not having been able to use my cable tv for 3 days, i have also had to wait patiently for a clear response and action. Now, all the channels are not working. I have decided to complain against these apathetic companies - siti cable and janani enterprises, mysore.
I want to opt out of this subscription and not want to pay them their fees.
Apr 11, 2019
Complaint marked as Resolved The above complaint has been resolved by means of the Cable Operator's owner assuring to not let the same issue happen again.
Once I called the Owner of the Cable Operator telling that I have registered a complaint on the Consumer forum and that I will not be paying his fees for this month, he immediately arrived at my residence and did all the necessary work and also assuring that he will never give me the opportunity to complaint over the same issue again.
The Nodal Officer too had taken notice of the situation despite not answering the call and directed the Cable Operator to resolve the issue promptly.
I would like to thank everyone working hard behind the scenes getting the message across to the concerned persons. It gives a great deal of strength knowing that there is a platform to raise a voice against people who might otherwise be operating with deceitfulness, apathy and bullyism.
Siti Cable customer support has been notified about the posted complaint.
"Error! -1005 - System is Under Maintenance. Please contact your Local Cable Operator."
That's really pathetic that they are not able to solve these basic things for online process.
I need to check and edit package as well as need to make payments also.
so please do something for that.