Siti Cable Complaints & Reviews

We are paying money on time and i rarely get to see my cable work properly. It often shows 150: service interruption, i have complained about this to our cable operator but the problem is unresolved due to his negligence. I am facing this problem from nearly more than 1 year. Even the company is not responding properly on my problem. I request you kindly to take some action on these cable operators who are taking lots of money and not providing proper cable service.

Hi sir/mam, i'm from velagadurru (534227) village, undrajavaram mandal, w"g"dt, ap, our cable operator demanding 2000 rs for apfibernet installation charges, i have checked in other areas they are taking 500 to 600 only in everywhere, so pls let know how much should i pay.. Please take necessary action and hope for best.. Thankyou
My contact no : [protected]

I cannot able to get any signal within 2 to 3 days since I pay all the paid channel at a time even include GST tax so help me to provide my all channels and call to [protected] to get the setup box details which r protected within me. Now, tell me the procedure to make it correctly or can send any cable operator to my home to provide the home services and repair the setup box..

Dear Team,
i am using SITI Cable from past 2 months.its not working daily. so i daily calling to our LOCAL cable operator .he is not responding.
What to do ?
1)Not providing bill receipt also even though i asked.

2)Transfer charge charged as 200 from hathway to SITI CABLE but bill not given to me.
3)not responding even though i called so many times and also given screen shots in watsUP.
still not resolved my problem.
Regards,
madhu.p
[protected]@gmail.com

Dear sir, i am facing a lot of problem from the local cable operator. Now this month i am facing the problem that i have no channels of nick (Channel no. 444). I only paying the cable only for my kids to entertain them, but suffering this i always call to him when my connection is close due to non payment by local cable operator to siti cable. I already told that they can take me advance for a month/or a year as they can suitable it., but after that their behavior is so irritating, and they said this is only in siti cable hand not them. They are taking every month 130+18 % gst only for service. Than why we give money to them, if they can not serve us better. Please resolve my as as soon possible, other wise i have to take a legal action to siti cable or its local cable operator.

Thanks & regards,
Ramesh chander
Ph. [protected]

I went to submit my digital hd setup box where i was transferring from this place to rural place and what they are saying is i want to visit to sitinetwork when ever the other rural setup box comes to mutual exchange and this is the very bad procedure and was very much abused by the vulgour staff members and my setup box was not taken by the staff members and are bribing lot of money from me

I am from Hyderabad consumer of Siti cable network, since last 3 months I launched complained against my area siti cable operator as he was denied to recharge selected channels, but no action taken in this regards by siti cable. My cable cable operator not only denied but also not responding any call, regarding recharge selected channelsIf we contact our cable operator he says iam helpless if we contact techinician are serive provider the only ans since 30days is we have raised your complaint and will be resolved within 48hrs are 24hrs.in a month minimum seven days there will be no connectivity. Very very poor maintence. Iam fed of calling your service center.

I am using a broadband connection which has been provided why my local cable operator but from the past 3 months its hardly working i recharge n it hardly work for 10 days in a month n if i call him for the service he doesn't even respond thus i want a noc from my operator so that i could shift to another operator an without noc they will not entertain because they said if you will bring noc i will provide you the connection so i really need an noc from my operator

As per trai guidelines customers are allowed to change the channels which they want and pay for only those channels. A cable operator is collecting the money every month. I am not able to access the list of channels or manage package online. Their site displays the message as follows.

Dear customer, for payment or to modify (Add/delete) your existing package, kindly contact your local cable operator. To view the channels availability in your area, kindly visit below url -
https://sitinetworks.com/DigitalPackages_ManagePacks.php.

I would want to know the reason why the operator is allowing us to recharge online. There are many free channels for which we don't even need to pay, but because of the bad service we are not able to take full benefit of the channels. I would want siti cable to rectify their mistakes and give us an option to recharge online. I don't care what issues the siti cable is facing. I just want the ease of access and modify the list of channels when and where i want. I don't want to wait for someone to do it for me.

Sitinetworks have not ensured that the lcos provide bills for cable tv service as per trai guidelines - mentioning (1) bill / invoice - distinctive serial no (2) subscriber - package name (3) lco gst in (4) lco pan (5) lco address (6) lco email-id (7) lco - phone no (8) amount in rs for package type

One lco in kolkata is not providing bills as per trai - guidelines

I am avinash vaidya having siti cable connection at s1/2, dharampeth tower west high court road, dharamepth, nagpur 440010.

I am getting error message no 200 signal interruption
My settop box model - dvb - c8899co a
My stb no : 1404c[protected]
Chip id[protected]
Card no : [protected]-5

Please look into the matter and sort out the problem.

I have complained many times with complaint number complaint stb no. Is card no. [protected] with complaint no.6014291.

Also i have made complaint with complaint no. 6048515.

I have clearly told the customer care employees that the cable operator is subscribing and unscribing on his own without informing us. Sometimes the cartoon channls does not get subscribed and it shows 120 and sometimes on english movies it shows 120. I have never told cable operator to remove these channels. Cable operators behaviour is very rude.
He behaves like he is the owner of the siti cable.

I am fed up of this as customer care employees always tells me to talk to cable operator only as they cannot change the status from their end.
Request to please help.

Yesterday on 19.08.19 i went to my cable operator (Biltu cable vision) office in narayanpur post office more, kankinara, p. O - narayanpur, dist - 24 pgs (N), pin - 743126. They demand me extra rs 30 charges on my dth recharge, when i am denied and show any circular, they not able to show me any paper. As per the trai rules it is my full right to choose my own choice and pay actual price as per trai. So requested to you please look into my matter and solve it as early as possible.

Emaild : [protected]@yahoo.co.in
Malay bhattacharya
Subhaspur new colony. P. O - narayanpur
Kankinara, dist - 24 pgs (N), west bengal
Ph : [protected]

It is a good sign that online payment of siti cable channel has been arranged but procedure of selection of siti cable channel is not satisfactory which are stated below:-
When i click on manage packages details i. E. 1. Dpo package 2. Broadcaster & 3. Alacarte, it is seen t that in dpo package, there is no "fta bengali package" in siti suggestive pack and just after that siti family pack starting rs 233.05, 152.53 etc. Are seen. It is also seen that under alacarte where there is no individual channel such as starjalsha bangla, zee bangla & many others for channel selection for which it is very difficult to select/choice favorite channel and to make payment online.

So it is being intimated to the siti cable authority to make an arrangement in respect of channel choice of every general customer as per guideline of trai.
Yours sincerely,
Kartik chandra biswas
1/45a, jatindas nagar, belgharia,
Kolkata-700056
My card no.[protected]
Lco =dey electrnics (14.08.2019) mob:[protected]

No services even after 4days since i paid the subscription fee on 11th august.
Even the free channels are not playing for poor signal.
Raised the online complaint 4th time to customer care today. But i got nothing other than false promises.
The screen either displays the errors (120, 150 and 200) or the screen is stuck with unclear picture.
. Why the 24 hours commitment is no binding on them.
They are eating up customers money without even

Sir this is p jaya nagendra babu, facing lot of problem in connection, sir I paid online bill upto April 2019, later from June online payment is not possible, so at that time I went to local operator office, they asked me to pay online bill again to them, at that time I mail to you, you rectified on July 5 2019, cable is coming from July 6th 2019, and again stopped on 6/8/2019, again I went to Patamata office to pay bill of July & August bill (prepaid), Again they are arguing to pay January to August bill, then only we recharge, sir We are Siticable costumer since 20yrs back, now we are suffering a lot, cable connection not came on June, may also, local operator demanding me pay those two months also, Sir I got cable from 6/7/19 and stopped on 5/8/19, today is on 13/8/19 I went to local cable office located at Patamata, They are arguing to pay 5months, sir I request you to please rectify my problem,
Regards
P JAYA Nagendra Babu.
Vc no:[protected]-2,
Stb no:94617

My name is satendra singh tomar (mob.[protected])
Add. Sagar mp
I am transfer 2000 to [protected]@icici by upi id [protected]@ybl on date 16/07/2019 which is not transfer to id 67353 (Jha siti c )manish Jha
After show to sthit home that payment failed

Transection id (date -(16_07_2019)
ICI23bf2007a4144badaa3eb862da3a84e6

Do I request sir reverse money
Satendra singh tomar
Mob [protected]

Paid subscription amount yesterday (11.08.19) even raised complaint yesterday itself regarding the error 120 and services not started. It was conveyed to me that with 24 hrs my complaint will be resolved.
But when i again called up, again they told me that my complaint will be resolved in next 24 hrs..
How many 24 hrs do they need to start my services.
If this continues will they refund my subscription amount back or continue like that. Eating up customers money without offering services.

Good evening sir/madem
I Niranjan Babu resident of Veerapanenigudem village Gannavaram mandel Krishna District Andhra Pradesh
I am facing signal quilty problem only Telugu channels ALL TELUGU HD channels plase solve this problem as soon as possible I need urgently
Plz understand the problem
I have compants many times but no response plz understand the problem
And solve as soon as possible

I had already complaint to consumer forum and ministry of information and broadcasting and my issue isn't resolved.
My case is explained below:

In ministry of information and broadcasting:
My grievance status for registration number : *moiab/e/2019/02042*
Grievance concerns to
Name of complainant
Bidyut bikash lahan
Date of receipt
25/05/2019
Received by ministry/department
Information and broadcasting
Grievance description
Complaint against siti cable digital tv

Reference no 391377 and 391592

Tv card number / vc no: [protected] and [protected]

Sir/ madam

I personally mailed to siti cable digital tv many times and also submit complaint in their website directly, but i failed to get any solution. I had submitted my choice of channel as available in their official website on 28th march 2019, but till date i dont get resubscription in both the tv. Except by paying the tax of rs180 in vc no: [protected] for the free channels only. Whereas, airtel and tata sky is providing free channels in rs.155 to 160 only.

Their local cable operator is not providing the facility to customers to select channel as per choice. They only provide some customised packages of channels to customers which are costlier and with less viewable channels. Its a violation of new trai rule and also the violation of consumer right to choose.

Hence, i bound to approach consumer forum and i have submitted a grievance on 9th may 2019 for not providing subscription with my choice of channel as advertised in siti cable tv official website. My complaint docket number in consumer forum is 1307357.
I also informed siti cable about the grievance by mail mentioning all details and complaint docket number, but even after 15 days of complaining, they are not interested to resolve my issue. I mailed them many times and since march i am unable to get subscription in both tv with my choice of channels.

My choice of channel is as follows:

Type offerpackageid channelcode name
Broadcaster 26833 25983 hindi value_star
Broadcaster 192471 28943 happy india 31 (A)_sony

Kindly do the needful and help me as i am approaching you as last resort.

With regards,
Bidyut bikash lahan
Nagaon assam - 782002
...

Officer concerns to my grievance in ministry of information and broadcasting:

Officer name
Sh. Shanker lal
Officer designation
Deputy secretary digitisation
Contact address
Room no. 547 a, a - wing, shastri bhawan dr. Rajendra prasad road, new delhi.
...
Reminder (S) / clarification (S)
Reminder1 on
03/06/2019
Sir/madam, do i need to send intimation about the complaint to siti digital cable tv services through mail from my end or you will contact to the company. Their company mail address are 1) [protected]@siti. Esselgroup.com 2) customercare. [protected]@siti. Esselgroup.com thank you

Reminder2 on
08/06/2019
Sir kindly take some action against siti cable digital tv as i am waiting for a reply and a solution from you till 27th may, 2019. Till today status is shown only under process. Kindly resolve my grievance at an early time as i am deprived from subscription for last 2 and half month. Hope for an early reply, thank you.
...

Current status
Date of action
17/06/2019
Remarks
Complaint forwarded to concern mso on 14.06.2019 to look into the matter and take necessary action for the redressal of the grievance under intimation to this ministry. Hence, the grievance submitted by the complainant may be treated as disposed-off on the part of das section of this ministry.
...

Rating remarks by me:

Sir/ madam your quick respond to my complaint is commendable and praiseworthy, but my problem is not resolved by the company till date. After receiving your letter, i am expecting a call or mail from the company regarding my issue. But not a single response is received. Now i am start believing that the company is not only care about customer concern, but also they donot care the government.
Thanking you
Bidyut bikash lahan.
...

In consumer forum:
— forwarded message —
From: consumer affair [protected]@nic.in
Date: thu 9 may, 2019, 11:38 am
Subject: grievance registered

Dear bidyut bikash,
Your grievance has been successfully lodged and your docket number: 1307357.