Siti Cable Complaints & Reviews

Sitinetworks have not ensured that the lcos provide bills for cable tv service as per trai guidelines - mentioning (1) bill / invoice - distinctive serial no (2) subscriber - package name (3) lco gst in (4) lco pan (5) lco address (6) lco email-id (7) lco - phone no (8) amount in rs for package type

One lco in kolkata is not providing bills as per trai - guidelines

I am avinash vaidya having siti cable connection at s1/2, dharampeth tower west high court road, dharamepth, nagpur 440010.

I am getting error message no 200 signal interruption
My settop box model - dvb - c8899co a
My stb no : 1404c[protected]
Chip id[protected]
Card no : [protected]-5

Please look into the matter and sort out the problem.

I have complained many times with complaint number complaint stb no. Is card no. [protected] with complaint no.6014291.

Also i have made complaint with complaint no. 6048515.

I have clearly told the customer care employees that the cable operator is subscribing and unscribing on his own without informing us. Sometimes the cartoon channls does not get subscribed and it shows 120 and sometimes on english movies it shows 120. I have never told cable operator to remove these channels. Cable operators behaviour is very rude.
He behaves like he is the owner of the siti cable.

I am fed up of this as customer care employees always tells me to talk to cable operator only as they cannot change the status from their end.
Request to please help.

Yesterday on 19.08.19 i went to my cable operator (Biltu cable vision) office in narayanpur post office more, kankinara, p. O - narayanpur, dist - 24 pgs (N), pin - 743126. They demand me extra rs 30 charges on my dth recharge, when i am denied and show any circular, they not able to show me any paper. As per the trai rules it is my full right to choose my own choice and pay actual price as per trai. So requested to you please look into my matter and solve it as early as possible.

Emaild : [protected]@yahoo.co.in
Malay bhattacharya
Subhaspur new colony. P. O - narayanpur
Kankinara, dist - 24 pgs (N), west bengal
Ph : [protected]

It is a good sign that online payment of siti cable channel has been arranged but procedure of selection of siti cable channel is not satisfactory which are stated below:-
When i click on manage packages details i. E. 1. Dpo package 2. Broadcaster & 3. Alacarte, it is seen t that in dpo package, there is no "fta bengali package" in siti suggestive pack and just after that siti family pack starting rs 233.05, 152.53 etc. Are seen. It is also seen that under alacarte where there is no individual channel such as starjalsha bangla, zee bangla & many others for channel selection for which it is very difficult to select/choice favorite channel and to make payment online.

So it is being intimated to the siti cable authority to make an arrangement in respect of channel choice of every general customer as per guideline of trai.
Yours sincerely,
Kartik chandra biswas
1/45a, jatindas nagar, belgharia,
Kolkata-700056
My card no.[protected]
Lco =dey electrnics (14.08.2019) mob:[protected]

No services even after 4days since i paid the subscription fee on 11th august.
Even the free channels are not playing for poor signal.
Raised the online complaint 4th time to customer care today. But i got nothing other than false promises.
The screen either displays the errors (120, 150 and 200) or the screen is stuck with unclear picture.
. Why the 24 hours commitment is no binding on them.
They are eating up customers money without even

Sir this is p jaya nagendra babu, facing lot of problem in connection, sir I paid online bill upto April 2019, later from June online payment is not possible, so at that time I went to local operator office, they asked me to pay online bill again to them, at that time I mail to you, you rectified on July 5 2019, cable is coming from July 6th 2019, and again stopped on 6/8/2019, again I went to Patamata office to pay bill of July & August bill (prepaid), Again they are arguing to pay January to August bill, then only we recharge, sir We are Siticable costumer since 20yrs back, now we are suffering a lot, cable connection not came on June, may also, local operator demanding me pay those two months also, Sir I got cable from 6/7/19 and stopped on 5/8/19, today is on 13/8/19 I went to local cable office located at Patamata, They are arguing to pay 5months, sir I request you to please rectify my problem,
Regards
P JAYA Nagendra Babu.
Vc no:[protected]-2,
Stb no:94617

My name is satendra singh tomar (mob.[protected])
Add. Sagar mp
I am transfer 2000 to [protected]@icici by upi id [protected]@ybl on date 16/07/2019 which is not transfer to id 67353 (Jha siti c )manish Jha
After show to sthit home that payment failed

Transection id (date -(16_07_2019)
ICI23bf2007a4144badaa3eb862da3a84e6

Do I request sir reverse money
Satendra singh tomar
Mob [protected]

Paid subscription amount yesterday (11.08.19) even raised complaint yesterday itself regarding the error 120 and services not started. It was conveyed to me that with 24 hrs my complaint will be resolved.
But when i again called up, again they told me that my complaint will be resolved in next 24 hrs..
How many 24 hrs do they need to start my services.
If this continues will they refund my subscription amount back or continue like that. Eating up customers money without offering services.

Good evening sir/madem
I Niranjan Babu resident of Veerapanenigudem village Gannavaram mandel Krishna District Andhra Pradesh
I am facing signal quilty problem only Telugu channels ALL TELUGU HD channels plase solve this problem as soon as possible I need urgently
Plz understand the problem
I have compants many times but no response plz understand the problem
And solve as soon as possible

I had already complaint to consumer forum and ministry of information and broadcasting and my issue isn't resolved.
My case is explained below:

In ministry of information and broadcasting:
My grievance status for registration number : *moiab/e/2019/02042*
Grievance concerns to
Name of complainant
Bidyut bikash lahan
Date of receipt
25/05/2019
Received by ministry/department
Information and broadcasting
Grievance description
Complaint against siti cable digital tv

Reference no 391377 and 391592

Tv card number / vc no: [protected] and [protected]

Sir/ madam

I personally mailed to siti cable digital tv many times and also submit complaint in their website directly, but i failed to get any solution. I had submitted my choice of channel as available in their official website on 28th march 2019, but till date i dont get resubscription in both the tv. Except by paying the tax of rs180 in vc no: [protected] for the free channels only. Whereas, airtel and tata sky is providing free channels in rs.155 to 160 only.

Their local cable operator is not providing the facility to customers to select channel as per choice. They only provide some customised packages of channels to customers which are costlier and with less viewable channels. Its a violation of new trai rule and also the violation of consumer right to choose.

Hence, i bound to approach consumer forum and i have submitted a grievance on 9th may 2019 for not providing subscription with my choice of channel as advertised in siti cable tv official website. My complaint docket number in consumer forum is 1307357.
I also informed siti cable about the grievance by mail mentioning all details and complaint docket number, but even after 15 days of complaining, they are not interested to resolve my issue. I mailed them many times and since march i am unable to get subscription in both tv with my choice of channels.

My choice of channel is as follows:

Type offerpackageid channelcode name
Broadcaster 26833 25983 hindi value_star
Broadcaster 192471 28943 happy india 31 (A)_sony

Kindly do the needful and help me as i am approaching you as last resort.

With regards,
Bidyut bikash lahan
Nagaon assam - 782002
...

Officer concerns to my grievance in ministry of information and broadcasting:

Officer name
Sh. Shanker lal
Officer designation
Deputy secretary digitisation
Contact address
Room no. 547 a, a - wing, shastri bhawan dr. Rajendra prasad road, new delhi.
...
Reminder (S) / clarification (S)
Reminder1 on
03/06/2019
Sir/madam, do i need to send intimation about the complaint to siti digital cable tv services through mail from my end or you will contact to the company. Their company mail address are 1) [protected]@siti. Esselgroup.com 2) customercare. [protected]@siti. Esselgroup.com thank you

Reminder2 on
08/06/2019
Sir kindly take some action against siti cable digital tv as i am waiting for a reply and a solution from you till 27th may, 2019. Till today status is shown only under process. Kindly resolve my grievance at an early time as i am deprived from subscription for last 2 and half month. Hope for an early reply, thank you.
...

Current status
Date of action
17/06/2019
Remarks
Complaint forwarded to concern mso on 14.06.2019 to look into the matter and take necessary action for the redressal of the grievance under intimation to this ministry. Hence, the grievance submitted by the complainant may be treated as disposed-off on the part of das section of this ministry.
...

Rating remarks by me:

Sir/ madam your quick respond to my complaint is commendable and praiseworthy, but my problem is not resolved by the company till date. After receiving your letter, i am expecting a call or mail from the company regarding my issue. But not a single response is received. Now i am start believing that the company is not only care about customer concern, but also they donot care the government.
Thanking you
Bidyut bikash lahan.
...

In consumer forum:
— forwarded message —
From: consumer affair [protected]@nic.in
Date: thu 9 may, 2019, 11:38 am
Subject: grievance registered

Dear bidyut bikash,
Your grievance has been successfully lodged and your docket number: 1307357.

Hi

I had registered a complaint no is 5986635 about my cable operator not allowing us to choose the 2 channels.
I urgently wanted these 2 channels

1) sony ten 1
2) colours

Why are this 2 channels still not added in my package of channels that i have selected.

Kindly add this 2 channels asap

Regards
Nitin chandran
Mobile no [protected]

Vc number: [protected]
Subscriber id: 7797302
Stb no: 1210c[protected]
Lco name: ssd balaji communication

As per trai guidlines customers are allowed to change the channels which they want and pay for only those channels. So i wanted to change just 2 channels of mine from the package that i selected but the cable operator refused to do that and he is forcing us to take his own package. Their my siti app does not allow us to change the channels because u have illegaly blocked that in you app. This is illegal and unlawful. So tell dier cable operator to cooperate with me and help me in changing the 2 channels that i want.
I wud complain to higher govt aurhorities regarding the same.

Regards
Nitin chandran
Mobile no [protected]

Vc number: [protected]
Subscriber id: 7797302
Stb no: 1210c[protected]
Lco name: ssd balaji communication

I am smriti mazumder from sodepur. My set top box card number is [protected], vsc number is - [protected], stb number is - 1708t[protected]. My cable connection is super satellite network pvt ltd sodepur super market, shop number 215. My cable operator collects subscription in advance but doesn't recharge it in due time from his portal.in the month of june he had collected subscription on 06/06/2019 but he recharged it on 28/06/2019.in the month of july he collected subscription on 12/07/2019 but didn't recharge it within 30/07/2019 which he should have done sincerely. As a result there had been a deactivation for half an hour which is very disappointing & annoying. This kind of interaption of the service isn't acceptable at any cost whether payment status as per subscription card given by the cable operator is up to the mark & his signature is on the card is present there. I am requesting you to give a serious eye over this matter to avoid unnecessary disputes. I hope the matter will be duely sorted out. Thanking you.

I have a cable connection from siti.
I stay in sector 9 faridabad haryana.
My total package price for the channels i have selected is rs 260 which i paid in advance.
Now when i see my account details on their my siti app it is wrongly showing a balance of rs 447 in my account. I want this balance to be removed from my account. This is cheating from siti cable

Regards
Nitin chandran
Siti cable
Vc number: [protected]
Subscriber id: 7797302
Stb no: 1210c[protected]
Lco name: ssd balaji communication

केबल ऑपरेटर चलते ही टेलीविजन चैनल बंद कर देता है कभी नही फोन करता कि आप पैसे जमा करावे हमारी tv बंद करने से पहले पूछना चाहिए की आप पैसे जमा करावे अतः आप से निवेदन है कि आप ऑनलाइन...

We had paid monthly rental already four days back but the service which was disconnected four days back for unknown reason is still not working. Until now we never missed payments. Numerous calls has been made but no positive response. Do not understand why they are not providing proper services.

Local cable operator is useless and no response. We live in place called vizianagaram, andhrapradesh and my contact number is [protected].

केबल ऑपरेटर चलते ही टेलीविजन चैनल बंद कर देता है कभी नही फोन करता कि आप पैसे जमा करावे हमारी tv बंद करने से पहले पूछना चाहिए की आप पैसे जमा करावे अतः आप से निवेदन है कि आप ऑनलाइन पेमेंट करने की सुविधा दे ताकि हम घर बैठे ही पैकेज के पेमेंट जमा करा सके केबल ऑपरेटर ने ऑनलाईन सुविधा बन्द कर दी ताकि उपभोक्ता परेसान हो अतः जल्द ये सुविधा दे अन्यथा हम अन्य कंपनियों के उपभोक्ता बन जाएंगे हमे फोन करे और समस्या समाधान करावे फोन नं [protected]

Charging extra amount ₹20 every month other than actual package amount.NO BILL PAPER is being provided by them even when I asked for a bill paper and RUDE AND VERY BAD behavior by the siti cable operator in kaikalur siti cable.I have lodged complaint against them in their(siti cable) website but the problems mentioned above are continuing.The screenshot of their answer is uploaded.

Total wrost service by siti cable also his lco misbehaving with us
I say to refund two no of stb but he rejected to refund
His service shut off in 15 days in a month
No one take connection
Please refund my both stb
In a month maximum time we got 200 error
On my tv screen
If i coll maximum number then he pick up coll and say it done tomorrow
I was totally frustrated
Also misbehaving on coll
I request you to please refund both two no of stb.
He was rejected to take it
Vc no
[protected]
[protected]
My mobile number
[protected]
[protected]