Sivasankar Gas Agency, Porur, Chennai — Complaint

We are residing in rajarajan nagar, moulivakkam (ground floor) in a rental house.
Each and every time I have booked my Indane LPG cylinder through the IOCL Indane app. After that, I will pay the bill amount through the online payment mode.

After some time deliveryman asked 20 rupees for the delivery charge, so I refuse to pay the amount

Aer guidelines from govt. and gas agencies we are not providing any delivery charges like tips to our delivery man at the time of delivery.

But in our area, some people gave tips like 10 or 20 rupees due to floor difference and they all have own house instead of we are a rental person. But we are also humans.
So, the delivery man behaves not properly to deliver the cylinder to us.

He didn't check the cylinder's cap of leakage even one time.

Whenever our family members ask anything, his replies were very rude.

Note that, this is not the first time, it's the third time so that I have mailed you

Last time we have not received the Cylinder bill from the delivery man while asking he just replied we are not providing a bill for online booking, you can contact an agency.

So, Please take proper action per mail.
Or else I have to take the next step towards your service person behavior as per govt norms.

Each and every family have ladies children and old age people, all have noticed your service. Please provide more and good training to the delivery person.