This is a formal complaint against the unprofessional, negligent, and unethical practices of your service center with respect to my vehicle (MH20 CS 4947 - Skoda Superb)).
My car has been stuck with your workshop for over two months AND FEW WEEKS under the pretext of insurance-related repairs. Instead of fixing the actual issue, your service center has indulged in the following unacceptable practices:
The car has been declared “completed and ready” 3–4 times, only to be returned with new problems that were absent when I submitted it.
Repeated demands for additional payments over and above the insurance-approved costs. Despite my cooperation, and having already honored the last three additional requests, the issues remain unresolved.
Till date, my bills have already crossed ₹2.5l (two and half lakhs and more) — an outrageous and unjustifiable amount given that my car was in good condition at the time of submission and has only deteriorated in your custody.
This is nothing short of financial exploitation, harassment, and possible malpractice. The conduct of your workshop has caused severe mental stress, financial burden, and complete erosion of trust.
I demand the following immediately:
Full and final resolution of all issues at your cost, since these new problems were introduced solely after your team’s handling of the car.
A written explanation for why my vehicle was returned repeatedly in faulty condition and why charges have escalated beyond ₹2.5l.
Assurance in writing that no further unjustified charges will be raised.
Failure to address this within 7 days will compel me to:
Escalate the matter to [SKODA] Head Office, Insurance Company, and Ombudsman.
File a case in the Consumer Disputes Redressal Commission for deficiency of service, unfair trade practice, and harassment.
Initiate a formal complaint with law enforcement authorities for cheating and misrepresentation.
This is my final attempt for resolution before taking strict legal and regulatory action. I expect your immediate response and accountability.
Responsible people - SUHAS PATIL, NIKHIL KAHANE DEVENDRA WARJE
Sincerely,
Limesh Misal
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