Skoda India Complaints & Reviews

Address: Ashadeep Lower Shamnagar Dharmsala

I have purchased a new Skoda Slavia car on 29th of April, 2022.
The dicky of this car was found defective since very first day .It's lock system is defective and we are not able to shut it
Informed many times to dealer/sales personnel at Mandi Himachal Pradesh but no response
Please get it done on priority
I am not able to do my daily business which is causing a loss to me

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My multiple calls and emails to SKODA customer care team and their zonal managers have been a waste of time . SKODA APP is showing incorrect address and i have been following up with cutsomer care + zonal personnel since 18th April but there is no concrete response or resolution. Have also DM'ed the National head but no respite .. just for a simple issue this is taking so much time and none of them are intrested in taking ownership or accountablity in resolving this . Today i spoke to some zonal manager named Ankita with whom i have been following up ; the lady had zero courtesy and was very very rude ! Please help resolve this pending issue which is ongoing since 1.5 months

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Address: Mahavir Skoda, Somajiguda, Hyderabad

To
To whom it may concern

Madam/ Dear Sir
My self Sharonvas KS, working in Government of India Enterprise for the last four years in Hyderabad. I was looking for an AT SUV below 15 lakhs for the last three weeks.
On 26th March 2022, after noticing a discount offer from one of your dealers in Hyderabad, Mahavir Skoda Somajiguda Branch, I contacted the sales person in the showroom and visited the showroom on the same day. The sales person promised me of delivering the vehicle before 31st March 2022 with a good discount of ₹ 1, 65, 000 including corporate offer. On the same line dealer gave me Pro-forma invoice of Skoda Kushaq Ambition AT 1.0 TSI quoted an amount of ₹ 15, 98, 745 duly signed by the authorised person. In this regard, I paid an amount of ₹ 1, 00, 000/- as booking and down payment on 26th March 2022.
Since the dealer was pushing for the immediate delivery of the car, I am advised to complete the sanctioning of loan from SBI within one day and I signed agreement on 28th March 2022 itself. I had spent a substantial amount of time in spite of my professional engagements.
But after the signing of the agreement, your dealer has shown me the real colours and told me that they cannot deliver the vehicle as promised since they have not received the approval from Skoda India. Whereas, my concern is that, how the dealer could give the promise without approval from the parent organization. I feel it’s a kind o[censored]nfair trade practices as per the Section 2(47) of the Consumer Protection Act, 2019. I felt being deceived. Then again I called the sales person and informed that I am okay with the delay in delivery.
Now, the dealer is also denying me the offered discount. This cannot be accepted as customer from an authorised dealer. I cannot bear the cost for a mistake done by the dealer and I believe that the compensation should be paid by the dealer for their mistake. I also raised a complaint in this regard in your customer care on 05th March 2022. I request you to enquire on the issue and fulfil the promise as offered being an esteemed organization.
The invoice and payment receipt is annexed for your perusal. The chat history can be submitted whenever required on demand.
I hope I will get fair resolution on the issue.

Regards
Sharonvas K S
Asst Manager, NABARD
Ph: [protected]/ [protected]

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Address: B1 T1 T2 VGN FERNDALE VGN Avenue Padma Street Mogappair Nolambur Chennai -37

I’m Jerry, I own a Octavia 2013 Elegance 2.0 TDI version! I got my car serviced at Gurudev Skoda Chennai Ambattur locality regarding Airbag campaign! Being informed by my service advisor Mr Robert Paul regarding this airbag unit should be changed completely i got it fixed in skoda Chennai Ambattur! The very fine day in the evening they delivered the car, while returning home from skoda I get a new problem where my steering exclamation mark symbol is on the speedo dash !
Asking the skoda guys to do so the next day to erase and update the software bug issue, they refused to do so, Gurudev Skoda Chennai Ambattur asks me to replace the full steering box system which roughly costs 1.5 lakhs. After the campaign I’m facing this issue. I hereby ask Skoda India to look forward to this serious issue I’m facing and pls do the needful to support me. Pls Find the attached files below and help me resolve this issue. My car is well maintained and have all clean company records after the campaign I’m facing this problem.Thank You.

+1 videos

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Address: dombivli

I bought Skoda kushaq Ambition on 15th Oct 2021. after 6 month Only from inside Door open handle Got broken. How it is possible? Kindly look into this on priority.

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I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and the employee Mrs Akansha Bhatia was very keen to collect booking amount from me. I very clearly told that I have already booked VW Taigun but it is not delivering to me on Feb14, 2022. Then how were they would be able to deliver me the car on Feb 14 2022. But the employee was so keen to collect the booking amount from me that she said the car would be available in dehradun by 14 Feb, 2022 and if in case I am not interested to purchase the car, then also the amount is fully refundable. So I booked the car on the assurance that employee gave me.
The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us.
I then made a complaint to Skoda India but till date no resolution is provided. In between I personally met Mr Manoj Sharma (sales head) on 24th of march 2022who accepted that its our employee mistake but amount can't be refunded. I have been telling him what my mistake or any customers mistake if you are clearly telling that the amount is fully refundable and then deducting Rs 3000. I told that I have the proofs in the form of messages exchanged with Mrs Bhatia and will escalate the issue further, The gentlemen then unprofessional replied and said "karlo aapko jo karna hai".
Today on 26th February 2022, when I again called the CRM Mrs Tanuja and sales executive Mrs Akansha Bhatia and also Sales Head Mr Manoj Sharma, they are excepting that it's a mistake on the part of Mrs Akansha Bhatia but money can't be refunded.

Sir, now I would like to ask what's my mistake in all this.

I have been asking for my money since Feb 15 2022, and they are continuously assuring that they are working on it but they deposited Rs22000 cheque in my account as per the conversation with Mrs Bhatia.

Why is Skoda Dehradun providing service like this.

This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back.

And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue.

I have tried to explain everything possible in this message.
I request you to look into this matter seriously and give me the solution.

I can attach the voice recordings and screenshot of messages if any email id is provided.

Ajay Rawat

[protected]

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Mar 26, 2022

Updated by Ajayr1988 I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and the employee Mrs Akansha Bhatia was very keen to collect booking amount from me. I very clearly told that I have already booked VW Taigun but it is not delivering to me on Feb14, 2022. Then how were they would be able to deliver me the car on Feb 14 2022. But the employee was so keen to collect the booking amount from me that she said the car would be available in dehradun by 14 Feb, 2022 and if in case I am not interested to purchase the car, then also the amount is fully refundable. So I booked the car on the assurance that employee gave me.
The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us.
I then made a complaint to Skoda India but till date no resolution is provided. In between I personally met Mr Manoj Sharma (sales head) on 24th of march 2022who accepted that its our employee mistake but amount can't be refunded. I have been telling him what my mistake or any customers mistake if you are clearly telling that the amount is fully refundable and then deducting Rs 3000. I told that I have the proofs in the form of messages exchanged with Mrs Bhatia and will escalate the issue further, The gentlemen then unprofessional replied and said "karlo aapko jo karna hai".
Today on 26th February 2022, when I again called the CRM Mrs Tanuja and sales executive Mrs Akansha Bhatia and also Sales Head Mr Manoj Sharma, they are excepting that it's a mistake on the part of Mrs Akansha Bhatia but money can't be refunded.

Sir, now I would like to ask what's my mistake in all this.

I have been asking for my money since Feb 15 2022, and they are continuously assuring that they are working on it but they deposited Rs22000 cheque in my account as per the conversation with Mrs Bhatia.

Why is Skoda Dehradun providing service like this.

This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back.

And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue.

I have tried to explain everything possible in this message.
I request you to look into this matter seriously and give me the solution.

I can attach the voice recordings and screenshot of messages if any email id is provided.

Ajay Rawat

[protected]

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Address: Asansol

The wanted to buy Skoda Slavia and dial to the Skoda mullick bazaar, the sales consultant doesn't show any interest on my queries. I called few times and in some of the times they simply disconnected the call. I am extremely unhappy with sales person at Skoda.
Please look into the matter and help me buy Skoda Slavia else unwantedly I need to move to some other car. As there is only few Skoda Showrooms in my state and the nearest one is Kolkata Global Skoda showroom but they respond so rudely.

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I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and I booked the car on the assurance that car will be delivered to me on 14th of February 2022. The DDPM skoda assured me of delivery and took rs 25000 cheque for booking, on the condition that if car is not delivered or even i[censored] don't wanna purchase the car, your amount will be completely refundable. The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us. This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back. I can easily post this on social media but I want a solution here. They kept me waiting for a cheque from 15th Feb to 9th March and then they are returning only Rs 22000. Now I want a complete refund of Rs 25000 together with the compensation of Rs 25000 only for the mental agony caused due to the delay in return and false commitment of staff.
And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue. After this the CRM called me once and took 2 days time to resolve, but after that they are not even responding the call from my number.
Its around 7 days from the day I escalated the issue.
I request you to look into this matter seriously and give me the solution.

I made the above complaint before March 10, 2022, but no resolution is provided till date.

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Hi
first and the foremsot the car was purchased on 7th of October 21 and issues were started at that time.

1. The car has door rattling issues which are not resolved till now such a useless car it is.

2. Its been 7 months still the door rattling issue is there, company has no permanent solution for this.

Fives the car beading is changed however some squeaky noise still comes in the cabin.
3. Kushaq ambition model I, ve and speaker bass is totally zero after 24 points of volume.
Even it was checked by one of the skoda technical person named as rohit from pune.

4. My car vin number has come under the campign of skoda to change the rear bearings.
Means car is not stable at all.
Because of the bearings one of the car met with an accident due to which skoda started recalling.

5. No testing is done on this car, customers are the one who are doing the testing of it and sending back vehicle to the workshop on daily basis. Poor plastic quality, door rattling issues in the car worth rs15lacs.

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Mar 22, 2022

Updated by Ankur9620 Looking for a complete refund and return the useless car.

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I have purchased a Skoda Octavia Black in the year 2019. I want to make a note regarding the colour of my car.
The car is Black in colour however, the paint has been taken off & the colour is now rusted & all fainted. It actually seems like a 10 yrs old car. I also raised this with the Stellar Skoda Ahmedabad but they were unable to do anything about it. Instead, the put some coating which further worsened the colour instead of any help.

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Aayush2356

May 14, 2022

No respond from a long time, no wonder Skoda India is the poorest rated service & quality.

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Address: Gurgaon

SUBJECT: ACCIDENTED OR REPAINTED CAR SALE TO CUSTOMER

My Self Nagavendra singh s/o Sh. Laxman singh, residence of Pawan Colony, By pass road dharuhera, Rewari, Haryana, 123106

I have bought SKODA RAPID AMBITION 1.0 MATTE FINISH AUTOMATIC Car on dated 09 February from MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002

Some accessories left At the time of Delivery, which are said to be given later in 3-4 days, and I’m waiting for delivery from 10 am morning to evening 7 pm car delivered at 7 pm evening, so I can’t checking of car at the time of delivery, This is not a big issue,

After this delivery I drive My car and facing left side front door glass issue, Left side glass is slow down, & slow up, & stuck in middle and i update to team of MASYY CARS PVT LTD, next two days I am going to showroom, but he put some oil in left side door and said this will fix in 3-4 days but this problem not resolved, that time this problem is regularly Left side glass is slow down, & slow up, & stuck in middle.

These are common problems so I went to a nearby showroom to cross check the problem, then we found the Fraud which was done by MASYY CARS PVT LTD.

That the Left side of the car accidented and body is repainted, and no one told me about this fraud from MASYY CARS PVT LTD.

I have hire a legal advisor for this entire case, if MASYY CARS PVT LTD not accept this fraud, we will go for legal, so dear Md, ceo, MH, please look into this,

And Immediate replace this car with a new car plus compunctions within 3 days.

All extra expenses will be bear by MASYY CARS PVT LTD or Skoda India, otherwise I will see you in Legal.

If any One wants to visit for check the car, I am available in our Factor/office and address is below

After this fraud am not go to MASYY CARS PVT LTD showroom for any query, Skoda team comes here to resolve issue, i don’t know how?

Sir we are attached of some Photos and Videos and at the time

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Mar 06, 2022

Updated by NV LABELS Sir i went for car inspection on yesterday 04.03.2022 in Showroom, my car will be inspected by MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) staff and technical person, The complaints I had (Accidental and Repented Car) will be checked. Problem found out by showroom staff, but the fault in the car I was not told whether it was caused by Skoda Company or by MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002.

But after all the checks I have been told
That you will have to leave the car in our showroom for 1 day, we (MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) will repair it and give it to you,
Sir I bought a new car Not an old car, I will not do any repairing in my car,
Sir Please replace my car with new car,
nor will I go to the showroom again and again, Because I am an industrialist
So under that I do not have free time, I don’t want to waste mytime by visiting the showroom again and again.

And I am getting a lot of mental harassment because of the fraud done by the showroom.
There is a big fraud with me by (MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) Sir i have available full video recording of inspection done by showroom
I am attaching all Video Recording to the email
In which the proper are defined which are the re-paint defects in the car.
I request you
I need to replace my car with a new car under 3 days
And I should also be compensated for what I have suffered mentally.

Otherwise I am going legal action to SKODA COMPANY or MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002

VID[protected]WA0003.mp4
VID[protected]WA0004.mp4
VID[protected]WA0009.mp4
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--
Thanks With Regards
NV SINGH
NV LABELS

Factory : H1-572 (B), RIICO INDUSTRIAL AREA, CHOPANKI
BHIWADI, RAJASTHAN - 301019
CONTACT - [protected], [protected]
EMAIL -
[protected]@gmail.com
[protected]@nvlabels.com

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Hi Team,

I have booked the Skoda Rapid Style MT on Dec 6, 2021 via Skoda's online portal.

After the booking Skoda confirms my Order by phone call.

Since then, Am not getting any proper response from the dealer or from Skoda India. I tried to call back and discussed the situation with the person from Skoda's customer care.

Am waiting for the delivery. Kindly assist me to join the Skoda family

Booking Details:
Date & Time of booking:[protected]:35:46
Transaction Reference ID: WHMP[protected]
Customer Name: PRABHUPRAKASH N
PAN: BYVPP1522J
Mobile No: [protected]
Variant: STYLE
Colour: CANDY WHITE
Dealer: SGA Cars India Pvt Ltd - Mettupalayam road
Location: COIMBATORE
Booking ID: 347500

Thank you,
Prabhu

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Address: Salem

Dear sir
I am from tamilnadu krishnagiri dt
Uthangarai... I bought a new skoda kushaq on hosur showroom. Delivered in December 24.both side front and back suspensions are week.i decided to take my vehicle in salem showroom.they are drive to test my vehicle.. Then they said suspension totally perfect. But i feel bad to drive even 10km speed aslo what can i do.. Even i have toyota crysta and creta.. Creta 3 years old but still i feel good..but totally i disappointed this skoda kushaq. Plz. Plz kindly rectified my problems...

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In September 2016 (odo reading-60, 000 kms), my car skoda rapid broke down for the first time during a travel. We immediately contacted our dealer SGA ŠKODA Coimbatore for clarification. we were asked to drive to the service center ourselves in 20 kmph speed all the way. After diagnosis, we were told one of the fuel injectors has to be replaced which costs 25, 000 INR. We were shocked to see a fuel injector from Škoda wearing off in just 4 years. Although We always had maintained and ensured we use high quality fuel all the time. We proceeded with the replacement and that was injector#4.

In November 2016, our car broke down for the second time during a travel again and we encountered the same issue and we were pretty sure it's again the injector fault. The replacement was processed through Škoda good will category and it was free of cost and that was injector#2.

In September 2017, same issue was encountered during a travel and we were asked to send the car through a flat bed recovery crane(cost Rs.4500 was beared by myself) to the service center And it was diagnosed as injector failure again.
That was injector#1.

In March 2020, same issue was encountered and as usual I sent my car to the service centre in a flat bed recovery crane( cost Rs.4500 was beared by myself) And it was diagnosed as injector failure.That was injector#3.

In October 2021, same issue was encountered and if was again injector failure and it was paid replacement again and that was injector#1.

In December 2021, (odo reading- 1, 10, 000 kms) same issue was encountered and same was replaced under parts warranty and it's injector#3.

Summing up the order of injector failures in span of 50, 000 kms/5 years,

Injector #4
Injector #2
Injector #1
Injector #3
Injector #1
Injector #3.

I have periodically serviced my car Every 15, 000 kms in Škoda authorised service for the past 9 years and 9 months of ownership.I have replaced all the necessary and mandatory parts at regular intervals which are completely available in the service database.

I have spent my hard earned money and time for this issue 6 times without raising the concern to ŠKODA AUTO Volkswagen India Pvt. Ltd. Notably, I have never received the worn out injectors which were diagnosed to be faulty from my car not even once in these 6 incidents from Škoda. I have just received the bill copies and soft copies of the job cards. I seriously doubt whether they have swapped with old used injectors and trying to cheat customers with this repetitive failure.

my car is in service center for past 25 days without the issue being unresolved. they have never told me the root cause for the failure or what type of failure it is whether electrical or mechanical.

Skoda India always tries to save the business not their reputation like other japanese brands.

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Address: Bhubaneswar

One of my relative had purchased a newly Skoda kushaq on last Sunday from dealer named Durgesh motors pvt.ltd.
Unfortunately there was some technical issue on fuse box and short circuit in chamber.
Since then the newly bought car is with dealer and they are not able to identify the problem.
My request to exchange a new car.

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Address: Ahmedabad

I have bought Škoda kushaq and company is saying milage of 17k/l but i have driven it 7000 km but the milage is coming to 8 to 10 k/l and i have sent the car for same issue for 4 times in service centre but the problem is not till solved.

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My Skoda rapid diesel AT is just 42000km and have cool and engine signal on the run in highway, I stopped and towed the vehicle to Tafe access as it was not much far from there. They are saying it’s injector failure and I don’t think a injector fails at 42000km, of it does it s manufacturing fault and case for recall. I ran vehicles for 100000km but never had to change injectors at all.

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Yesterday I gave my car for service, and today I received the car after serving, I found the problem in front door glass besides driver side which was okay before serving and I found malfunctioning who is responsible for that?. After serving of car your company person is not checking properly all functions of car and the costomer has to suffer a lot. One person from your company came to my place for solving the problem but he couldn't solve the problem and told me that I have to take this car in the workshop and the workshop is about 15 kilometres away from my place so the petrol which will burn is of whom? Inconvenience caused to me who will pay for that. It's your negligence and you have to bear all these. Very bad experience.

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Mahendra M Jajal

from AHMEDABAD, Gujarat

Dec 7, 2021

Still not solve

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Address: www.skoda.com

Hello,

I failing to maintain details of vehicle i.e Reg number etc.
But I'm sure it was a 'test drive demo car, Model : kushaq skoda white colour.

This incident happens near bhumkar Nagar bridge, beside drum bet restro, Narhe-Ambegaon road.

Senario, it was traffic near bhumkar nagar bridge, & test demo person was literally irritating & provokeing people's with continues Horn .
Even they were teasing, provokeing and making a lady who was beside them.
There were teasing that girl & laughing like rowdyism and shameless.

Kindly investigate and take some action against it,
This very serious incident happened in front of me.
I don't know from how long this things happening.

As responsible citizen I shared you.

Thanks & Regards.

Skoda India customer support has been notified about the posted complaint.

Nov 21, 2021

Updated by sumit143143 A demo test car was from akoya delar...

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I purchased this car on 2012, from now, almost on every 10k to 20k KM, Injection Unit (Fuel injector) is going to failed and i have to replace it and have to pay 24, 000 INR per unit.

Injection Unit is failed in my car four time and it is highly safety concern as well that it is failed on car speed around 100 KM/Hour and suddenly it's break the speed and push back the car behind.
Two to three times, i saved myself and my family by heavy accident due to this Injection Unit failed.

It is company fault that this kind of heavy price unit is failed on every 10 or 20k KM. Skoda Rapid is premier car and Customer paying good price for the quality equipment.
Customer can't pay 24, 000 for the Injection Unit on every 10 to 20k KM. It is the company fault that this Unit is failing after every short of KM running.

Many times, i had complaint to the service center, but they are not serious about this matter, they are just interested take money and replace it.
They are not serious about customer and their family life, that by this Company car fault, we got accident.

Skoda India Complaints & Reviews

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Skoda India reviews & complaints page 8

Defective dicky lock of Skoda Slavia

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ADDRESS UPDATE - issue pending since 1.5 months

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Unfair Trade Practices

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Power Steering Module

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From inside Door handle broke in only 6month, Poor quality

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No resolution from a reputed company for more than 15 days

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Extremely bad staff at Sales department - Kolkata Skoda Showroom Mullick Bazaar

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Non fulfillment of commitment and not returning my money. No response after that.

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Skoda Kushaq Ambition 1.0 TSI - FLOP PRODUCT

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Car colour off

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Accidented or repainted car sale to customer

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Vehicle not delivered

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Suspension

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6 times Injector failure in 1.6 tdi skoda rapid

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Technical issue with newly bought Skoda kushaq

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Mileage issue

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Fuel injector failure my car rapid

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After serving

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Tease & provoke .....by test demo car person

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Persistent Fuel Injector problem, Skoda car company fault

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