Skoda India Complaints & Reviews

I recently bought OCTAVIA (MH20GE 0471) from M/s Sara Motors Aurangabad.

The vehicle met with an accident on 24th Oct'22. I immediately contacted M/s Sara Motors who acted very promptly (even though it was a Diwali holiday) and arranged to take the car to the showroom for examination.

It was found by the technicians that the engine had a problem and would require replacement. They made efforts to convince the insurance agency to give a go ahead and finally could get go ahead around 1st Dec'22 (almost 6 weeks after accident)

Sara motors then informed me that the replacement engine has been ordered from Germany and they shall be able to get new engine by 15th Dec'22.

On 15th Dec they informed that the new date is 27th Dec'22

On 27th Dec'22 they informed that engine is misplaced/not located at Airport despite there best efforts and now the revised date of arrival in Pune is 15th Jan'23. Likely arrival in Aurangabad is 16th Jan'23 and likely date of handover of vehicle is 21st Jan'21.

On 16th Jan'23 I have ben informed that the revised date is 31st Jan'23.

Almost three months have passed with vehicle in showroom. I never ever imagined that such a situation can ever happen.

I am totally at confused and very sorry to get such repeated delay responses from Sara Motors. I have been in touch with all person concern there and the answer that I get is they are helpless as SKODA is not supporting them with replacement engine.

Needless to say I have spent a fortune to buy this car and with a hope that I am staying in Aurangabad and SKODA has a factory here, hence I would get good after sales service, if required.

I am totally shattered by the after sales service and repeated further delay response, not expected from a reputed multination company like SKODA.

I am stuck, frustrated and helpless and hope that I will get some early help and solution. The trauma that me and my family is going through cannot be explained in words.

KINDLY HELP 🙏🙏🙏🙏

I recently bought OCTAVIA (MH20 GE 0471 from M/s Sara Motors Aurangabad.

The vehicle met with an accident on 24th Oct'22. I immediately contacted M/s Sara Motors who acted very promptly (even though it was a Diwali holiday) and arranged to take the car to the showroom for examination.

It was found by the technicians that the engine had a problem and would require replacement. They made efforts to convince the insurance agency to give a go ahead and finally could get go ahead around 1st Dec'22 (almost 6 weeks after accident)

Sara motors then informed me that the replacement engine has been ordered from Germany and they shall be able to get new engine by 15th Dec'22.

On 15th Dec they informed that the new date is 27th Dec'22

On 27th Dec'22 they informed that engine is misplaced/not located at Airport despite there best efforts and now the revised date of arrival in Pune is 15th Jan'23. Likely arrival in Aurangabad is 16th Jan'23 and likely date of handover of vehicle is 21st Jan'21.

On 16th Jan'23 I have ben informed that the revised date is 31st Jan'23.

Almost three months have passed with vehicle in showroom. I never ever imagined that such a situation can ever happen.

I am totally at confused and very sorry to get such repeated delay responses from Sara Motors. I have been in touch with all person concern there and the answer that I get is they are helpless as SKODA is not supporting them with replacement engine.

Needless to say I have spent a fortune to buy this car and with a hope that I am staying in Aurangabad and SKODA has a factory here, hence I would get good after sales service, if required.

I am totally shattered by the after sales service and repeated further delay response, not expected from a reputed multination company like SKODA.

I am stuck, frustrated and helpless and hope that I will get some early help and solution. The trauma that me and my family is going through cannot be explained in words.

KINDLY HELP 🙏🙏🙏🙏

Abhey Agarwal

I had purchased a Skoda Kushaq in 1st week of Dec 22 & I noticed the quality of the rear view camera image to be sub standard especially when you are trying reverse the car on a rainy night. It was noticed that the imaged is fully blurred & the view is distorted. I have sent a lot of emails to Skoda India & their dealer in Chennai to address this issue alongwith other compliants, but no action is taken seriously. Infact Skoda India Customer Care is also not effective in escalating the customer issues to their management. Skoda India only gives false promises

I brought Skoda KUSHAQ ambition in Nov 21, from stellar Skoda Ahmedabad .the car broke down today after 21000 . The clutch went in and was so loose that it couldn’t take up the gear and the car stopped moving at all . I called the customer service and they took 1 hour to call back and send some assistance . The cars first service was still not done . Now I somehow pumped the clutch pedal and the car was able to move a little further and got some speed whereby I could able to drive and take it to a service station 15 kms away the representative says that sir because you skipped 16 kms first service, any part if we have to put in clutch repairs will be chargeable . The car is already under warranty and the service advisor says this . I checked whereby there was no terms mentioned that if you are late for service then it voids the warranty . Here the service advisor was Misleading me and probably wanted to charge me for the bug happened in car .

The car was single handed driven and doesn’t have any accident . It’s a new car Baught from Skoda

I want to complain this here so that the company cares for their clients and works a little more towards customers satisfaction and doesn’t charge for something that’s a cars fault

I have already raised a case with Skoda India, case ID 1062448

I bought skoda rapid Ambition 1.6mpi MT from Akoya skoda and took delivery on 11th Aug 2019.

Now I recently got to know that your system shows the registration invoice for 29th June 2019. There was a similar issue I reported when in the Past my car was showing under someone else’s name but it was corrected after it was raised.

I got to know that this car invoice was generated and later cancelled and delivered to me. I want to know that why I was not informed about this earlier. Secondly when I try to extend my warranty now, it will be extended till 29 June 2025 and not until 10th Aug 2025 which is 6 years from the date of actually delivery.

When discussed further recently, the salesman (ChandraMohan) accepted that they sold me a car for which the invoice was cancelled earlier. If you check the details in the system, you will have someone else's name and then the car transferred to my name later, which is not a right thing in spite of me being the first owner (RC attached for your reference). This is a clear case of fraud by the sales team and not acceptable as I am not getting any solution on this.

Please let me know if this needs to be escalated further but I would like to get this corrected in the systems and all the services and warranty of the car should be as per the date it was registered under my name and delivered.

Attaching all the documents that shows the Aug 2019. (Car number - MH14HQ5533)

I request you to correct this and advice your team to keep transparency when doing business.

Sir our rapid 2013 model is facing injector issue from the start itself. Please don't charge for injector. It is your design fault. Skoda knows very well about that. Please replace injector free of cost or with least amount for that particular model. So that a common man can maintain it. Thank you.

The sales team here from DPM skoda Dehradun is informing me that RC cannot be given to me as car is on leasing compnay name !!
Iam a employee of Scheider electric india .

They have still not given me car even after payment is done on 24 September 2022.

First they commited delivery before Dusshera and now Before deepawali .
Even when my car i sat showroom only !!

contact person DPM SKODA Dehradun Mr Deepak

My Details Harinder singh Pilkhwal
[protected] harinder.[protected]@gmail.com

Hi

I am Nisha, I have booked for Skoda Kushaq Ambition Classic 1.0 MT on date 22 September 2022 with dealer - Eminent Skoda, Ahmedabad, Gujarat, India

As the upcoming festival Diwali is an auspicious one we have asked the dealer beforehand to deliver the car by 20th Oct 2022 and then only we will take further for booking the car. And so Skoda Executive has committed to deliver the car by 20th October 2022. But as they got the booking confirmation booking amount from us and also loan sanctioned, now they are denying of car delivery by 20th October 2022. This is very disheartening that once they got the booking done and so now denying of their own commitment simply stating that won't be possible for them to deliver by 20th Oct 2022.

Looking forward to hear from you soon.

Regards
Nisha Singh/Saurabh Singh
Contact no. [protected]/[protected]

I called several times dealer regarding mileage issue and alignment and wheel balancing but they are not responding .
There is a complaint with your customer your customer care Reference no : SAVWIPL – 1036111 . Please look into matter and resolve it ASAP

Am I Delivery Skoda Kushaq 14 th April 2022 at S7 cars Salem, Tamilnadu..
After one month My Car was suddenly puncher while Driving..Then I remove my tools and Jack. Am operating that Jack it's not working and my Car wasn't Jackup..
So Am suffering many troubled..That movement...
Am I approach and Handover S7cars Showroom still Theyqq r not Response..
That New Jack was Failed thisqqq my point view of Skoda Brands..so pls Consider this Thank u...

It's been a year I bought Skoda Kushaq 1.0 and driven 5k KMS so far. Air conditioning system does not given enough cooling even though temperature is set to 16C.
Don't like to use the vehicle because ineffective AC unit.

The demo car was shown by Skoda and its features were different at the time of delivery. Complained about this to Skoda's customer care 3 times but till now no phone has come from dealer side. The company also looks at its dealer and does not reply. This is a big scam to sell cars.

I have contaced to many time to skoda showroom which is located in mullick bazar in kolkata that when my rc book will come it about 1 year 5 months ago i didn't get any call from skoda mullick bazar showroom.

So in year 2020 we bought a car skoda rapid from a dealer of skoda in Bilaspur, Chhattisgarh and at that time they stated to us in the billing and everything that the car manufacturer date is in 2019 but now in 2022 we came to know that ot was manufactured in 2017 which has made us suffer loss and felt like cheated by the very popular brand skoda .
Since then we have been trying to complain and complain through customer care mails whatsapp but we still got no assistance from the company which is very bad that customers grievances are not addressed . It has been 4 to 5 months no reply from them .

Hello Sir/madam,
Sub: Booking amount not refunded

I am Dinesh from Coimbatore(tamilnadu), I have booked Skoda kushaq peace variant at SGA cars, (Skoda dealer), Coimbatore(tamilnadu)on[protected].

On[protected] i officially sent mail to SGA cars to cancel the car booking of the Skoda kushaq peace variant, as vehicle is not available in dealer end.

Till now they are not properly responsing to the calls to get the refund amount of Rs.35000.
It has been already 10 days once the booking is cancelled.
Mr.Pandiaraj[protected] SGA cars is the sales person who took the booking.

So kindly help in this.

Dealers Address
SGA cars
No.226 kabila towers
Mettupalayam road
Coimbatore
Tamilnadu 641043

Thank you

Yours customer
Dinesh V

The skoda tyre got damaged on a clean road and it’s under warranty. We aren’t getting proper support from skoda staff while we are following up since last 2 weeks

Dear Sir,
I have a Superb 2.TDI L&K automatic. I bought it on 27th Sept 2018. It has done only 12000 kms it has not given me a days problem, in fact this is my second Superb.
I got a message from your dealer JMD ( Mumbai) on the 19th of August about extending the warranty.(not even a week before it was due for renewal (27th August) and I was not aware it was that urgent. I had a relapse of covid and could not attend to the matter. I got a payment link on the 26th August which expired when I tried it on the 30th.
I subsequently resumed office on the 30th August and was informed that I could not avail of the facility because of a lapse of 3 days. To say the least I am shocked. I have been a regular customer of & owned multiple VW & Skodas over the years but never have I ever received such a shocking answer. Surely I could have been informed earlier.
My insurance is due for renewal & I am receiving quotes & reminders 2 months in advance. I DO NOT Expect this service fro your company.
My mbl number is [protected] and email is rustom.[protected]@gmail.com
I am hoping you will be able to assist me as the agent seem to be very recalcitrant in the matter.
Yours Sincerely,
Rustom Vakil

I have booked 1 slavia car from Skoda showroom Global motorcorp LLP situated at Diamond Prestige 41A AJC Bose road, kolkata 100017.The showroom's stuff r so rude when they respond and also after making full payment they r making delay in delivery. After sharing the documents also they r asking same documents again and again, instead of following up with RTO, they are asking me if I know anyone from RTO when our car no is already booked from RTO and we got the msg from RTO already

I have been receiving scam calls from people posing as the roadside assistance wing of Skoda India.

They claim that a roadside assistance card has been made in my name, and will be delivered to my registered address following which I need to pay ₹4000 via QR code or a link that the delivery man will provide.

I’ve confirmed with my dealership that no such cards are being provided by Skoda and that these are scammers.

Following are the scammer's numbers: +91 [protected], [protected]

I am writing on behalf of my mother who drives a skoda octavia May 2018 model. We have in total driven ~18k km till date as per the odometer reading.

We are appalled by the negligence of the Skoda authorized service center technicians in Kerala. We seem to have damaged the engine thermostat of the car due to their negligence.

In the latest incident on 09-Aug-2022, we had to take the car "again" to the service center due to the warning lights turning ON in the instrument cluster, only then did the service center mention that they had noticed coolant color change a year ago during the periodic service in Aug-2021. We are surprised by the fact that the service center did not bring this issue to our attention despite taking the car 2 times to the service center prior to this incident and after the periodic service in Aug-2021 with issues including the warning lights turning ON in the instrument cluster.

Prior to this incident, we have always placed our trust on the service center and agreed to all maintenance/replacements suggested by the service center till date. A few months ago we had also extended the warranty for the 5th and 6th year as per the recommendation from the service center.

Is it too much to expect that the service center would be able to do the necessary maintenance and diagnose any problems with the car?. The reason why we prefer to give the car to an authorized service center is to have a hassle free experience.

We are also worried about any other damages that could have occured over the last year to the engine due to their failure to notify us and have therefore lost trust in the Skoda authorized service center now.