Skoda India Complaints & Reviews

Address: Coimbatore

Hi Team,

I have booked the Skoda Slavia Style AT(Candy White) on April 6, 2022 via Skoda's Showroom, Coimbatore, Tamil Nadu. Paid booking amount of 25k.

After the booking, they are given assurance for delivery on May End.

Since then, Am not getting any proper response from the dealer or from Skoda India. I tried to call back and discussed the situation with the person from Skoda's customer care.

Am waiting for the delivery. Kindly assist me to join the Skoda family.

Thanks You
Saba

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Hi Skoda, I have Skoda rapid 2019 model. Last month we had accident. And my car is now is Skoda service center near kuddlu gate, electronic city bangalore. N9w they are asking for parking charges per day-500 and estimation charges 18 k. How can they ask for estimation charges.is there any rule/ write in paper. They are harassing us . Skoda service in india is too bad. They are estimated 8 lacs. My car value is 8 lacs. On which basis they are estimating. They are not helping us.

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Address: Ashadeep Lower Shamnagar Dharmsala

I have purchased a new Skoda Slavia car on 29th of April, 2022.
The dicky of this car was found defective since very first day .It's lock system is defective and we are not able to shut it
Informed many times to dealer/sales personnel at Mandi Himachal Pradesh but no response
Please get it done on priority
I am not able to do my daily business which is causing a loss to me...

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My multiple calls and emails to SKODA customer care team and their zonal managers have been a waste of time . SKODA APP is showing incorrect address and i have been following up with cutsomer care + zonal personnel since 18th April but there is no concrete response or resolution. Have also DM'ed the National head but no respite .. just for a simple issue this is taking so much time and none of them are intrested in taking ownership or accountablity in resolving this . Today i spoke to some zonal manager named Ankita with whom i have been following up ; the lady had zero courtesy and was very very rude ! Please help resolve this pending issue which is ongoing since 1.5 months

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Address: Mahavir Skoda, Somajiguda, Hyderabad

To
To whom it may concern

Madam/ Dear Sir
My self Sharonvas KS, working in Government of India Enterprise for the last four years in Hyderabad. I was looking for an AT SUV below 15 lakhs for the last three weeks.
On 26th March 2022, after noticing a discount offer from one of your dealers in Hyderabad, Mahavir Skoda Somajiguda Branch, I contacted the sales person in the showroom and visited the showroom...

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Address: Calicut

My name is Fayaroos MT and I had purchased Skoda Kushaq from your showroom on 14 March, 2022. It's not even been a month since I bought it and I'm already having issues with the car. There's a rattling noise on the doors of the car while traveling on narrow roads. I had gone to the showroom with the complaint to have it checked and the staff suggested to have a sticker planted on the doors so as to eliminate the issue and that this issue...

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Address: B1 T1 T2 VGN FERNDALE VGN Avenue Padma Street Mogappair Nolambur Chennai -37

I’m Jerry, I own a Octavia 2013 Elegance 2.0 TDI version! I got my car serviced at Gurudev Skoda Chennai Ambattur locality regarding Airbag campaign! Being informed by my service advisor Mr Robert Paul regarding this airbag unit should be changed completely i got it fixed in skoda Chennai Ambattur! The very fine day in the evening they delivered the car, while returning home from skoda I get a new problem where my steering exclamation mark symbol is on the speedo dash !
Asking the skoda guys to do so the next day to erase and update the software bug issue, they refused to do so, Gurudev Skoda Chennai Ambattur asks me to replace the full steering box system which roughly costs 1.5 lakhs. After the campaign I’m facing this issue. I hereby ask Skoda India to look forward to this serious issue I’m facing and pls do the needful to support me. Pls Find the attached files below and help me resolve this issue. My car is well maintained and have all clean company records after the campaign I’m facing this problem.Thank You.

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Address: dombivli

I bought Skoda kushaq Ambition on 15th Oct 2021. after 6 month Only from inside Door open handle Got broken. How it is possible? Kindly look into this on priority.

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I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and the employee Mrs Akansha Bhatia was very keen to collect booking amount from me. I very clearly told that I have already booked VW Taigun but it is not delivering to me on Feb14, 2022. Then how were they would be able to deliver me the car on Feb 14 2022. But the employee was so keen to collect the booking amount from me that she said the car would be available in dehradun by 14 Feb, 2022 and if in case I am not interested to purchase the car, then also the amount is fully refundable. So I booked the car on the assurance that employee gave me.
The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us.
I then made a complaint to Skoda India but till date no resolution is provided. In between I personally met Mr Manoj Sharma (sales head) on 24th of march 2022who accepted that its our employee mistake but amount can't be refunded. I have been telling him what my mistake or any customers mistake if you are clearly telling that the amount is fully refundable and then deducting Rs 3000. I told that I have the proofs in the form of messages exchanged with Mrs Bhatia and will escalate the issue further, The gentlemen then unprofessional replied and said "karlo aapko jo karna hai".
Today on 26th February 2022, when I again called the CRM Mrs Tanuja and sales executive Mrs Akansha Bhatia and also Sales Head Mr Manoj Sharma, they are excepting that it's a mistake on the part of Mrs Akansha Bhatia but money can't be refunded.

Sir, now I would like to ask what's my mistake in all this.

I have been asking for my money since Feb 15 2022, and they are continuously assuring that they are working on it but they deposited Rs22000 cheque in my account as per the conversation with Mrs Bhatia.

Why is Skoda Dehradun providing service like this.

This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back.

And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue.

I have tried to explain everything possible in this message.
I request you to look into this matter seriously and give me the solution.

I can attach the voice recordings and screenshot of messages if any email id is provided.

Ajay Rawat

[protected]

Skoda India customer support has been notified about the posted complaint.

Mar 26, 2022

Updated by Ajayr1988 I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and the employee Mrs Akansha Bhatia was very keen to collect booking amount from me. I very clearly told that I have already booked VW Taigun but it is not delivering to me on Feb14, 2022. Then how were they would be able to deliver me the car on Feb 14 2022. But the employee was so keen to collect the booking amount from me that she said the car would be available in dehradun by 14 Feb, 2022 and if in case I am not interested to purchase the car, then also the amount is fully refundable. So I booked the car on the assurance that employee gave me.
The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us.
I then made a complaint to Skoda India but till date no resolution is provided. In between I personally met Mr Manoj Sharma (sales head) on 24th of march 2022who accepted that its our employee mistake but amount can't be refunded. I have been telling him what my mistake or any customers mistake if you are clearly telling that the amount is fully refundable and then deducting Rs 3000. I told that I have the proofs in the form of messages exchanged with Mrs Bhatia and will escalate the issue further, The gentlemen then unprofessional replied and said "karlo aapko jo karna hai".
Today on 26th February 2022, when I again called the CRM Mrs Tanuja and sales executive Mrs Akansha Bhatia and also Sales Head Mr Manoj Sharma, they are excepting that it's a mistake on the part of Mrs Akansha Bhatia but money can't be refunded.

Sir, now I would like to ask what's my mistake in all this.

I have been asking for my money since Feb 15 2022, and they are continuously assuring that they are working on it but they deposited Rs22000 cheque in my account as per the conversation with Mrs Bhatia.

Why is Skoda Dehradun providing service like this.

This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back.

And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue.

I have tried to explain everything possible in this message.
I request you to look into this matter seriously and give me the solution.

I can attach the voice recordings and screenshot of messages if any email id is provided.

Ajay Rawat

[protected]

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Address: Asansol

The wanted to buy Skoda Slavia and dial to the Skoda mullick bazaar, the sales consultant doesn't show any interest on my queries. I called few times and in some of the times they simply disconnected the call. I am extremely unhappy with sales person at Skoda.
Please look into the matter and help me buy Skoda Slavia else unwantedly I need to move to some other car. As there is only few Skoda Showrooms in my state and the nearest one is Kolkata Global Skoda showroom but they respond so rudely.

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I want to bring upto your knowledge my first ever experience with Skoda India. As claimed by you the trusted brand in India but for me it is the most untrustworthy experience. On 1st of February 2022, I took test drive of skoda kushaq from dehradun dealer, and I booked the car on the assurance that car will be delivered to me on 14th of February 2022. The DDPM skoda assured me of delivery and took rs 25000 cheque for booking, on the condition that if car is not delivered or even i[censored] don't wanna purchase the car, your amount will be completely refundable. The dealer kept me saying till 12th feb that i will surely get the car by 14th Feb. But entire promise was fake. They were knowing the exact position but they fooled me upto Feb 12. Finally on 15th February I claimed for my refund, but they kept me waiting till 9th March 2022 giving me number of reasons. And on 9th March, they issue me a cheque of Rs 22000 only against the mutual agreement between us. This is extremely unprofessional, untrustworthy and a kind of mental harassment for getting our hard earned money back. I can easily post this on social media but I want a solution here. They kept me waiting for a cheque from 15th Feb to 9th March and then they are returning only Rs 22000. Now I want a complete refund of Rs 25000 together with the compensation of Rs 25000 only for the mental agony caused due to the delay in return and false commitment of staff.
And even after escalating the issue to the SkodaIndia, the staff is least considered regarding the issue. After this the CRM called me once and took 2 days time to resolve, but after that they are not even responding the call from my number.
Its around 7 days from the day I escalated the issue.
I request you to look into this matter seriously and give me the solution.

I made the above complaint before March 10, 2022, but no resolution is provided till date.

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Hi
first and the foremsot the car was purchased on 7th of October 21 and issues were started at that time.

1. The car has door rattling issues which are not resolved till now such a useless car it is.

2. Its been 7 months still the door rattling issue is there, company has no permanent solution for this.

Fives the car beading is changed however some squeaky noise still comes in the cabin.
3. Kushaq ambition model I, ve and speaker bass is totally zero after 24 points of volume.
Even it was checked by one of the skoda technical person named as rohit from pune.

4. My car vin number has come under the campign of skoda to change the rear bearings.
Means car is not stable at all.
Because of the bearings one of the car met with an accident due to which skoda started recalling.

5. No testing is done on this car, customers are the one who are doing the testing of it and sending back vehicle to the workshop on daily basis. Poor plastic quality, door rattling issues in the car worth rs15lacs.

Skoda India customer support has been notified about the posted complaint.

Mar 22, 2022

Updated by Ankur9620 Looking for a complete refund and return the useless car.

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I have purchased a Skoda Octavia Black in the year 2019. I want to make a note regarding the colour of my car.
The car is Black in colour however, the paint has been taken off & the colour is now rusted & all fainted. It actually seems like a 10 yrs old car. I also raised this with the Stellar Skoda Ahmedabad but they were unable to do anything about it. Instead, the put some coating which further worsened the colour instead of any help.

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A

Aayush2356

May 14, 2022

No respond from a long time, no wonder Skoda India is the poorest rated service & quality.

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Address: Gurgaon

SUBJECT: ACCIDENTED OR REPAINTED CAR SALE TO CUSTOMER

My Self Nagavendra singh s/o Sh. Laxman singh, residence of Pawan Colony, By pass road dharuhera, Rewari, Haryana, 123106

I have bought SKODA RAPID AMBITION 1.0 MATTE FINISH AUTOMATIC Car on dated 09 February from MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002

Some accessories left At the time of Delivery, which are said to be given later in 3-4 days, and I’m waiting for delivery from 10 am morning to evening 7 pm car delivered at 7 pm evening, so I can’t checking of car at the time of delivery, This is not a big issue,

After this delivery I drive My car and facing left side front door glass issue, Left side glass is slow down, & slow up, & stuck in middle and i update to team of MASYY CARS PVT LTD, next two days I am going to showroom, but he put some oil in left side door and said this will fix in 3-4 days but this problem not resolved, that time this problem is regularly Left side glass is slow down, & slow up, & stuck in middle.

These are common problems so I went to a nearby showroom to cross check the problem, then we found the Fraud which was done by MASYY CARS PVT LTD.

That the Left side of the car accidented and body is repainted, and no one told me about this fraud from MASYY CARS PVT LTD.

I have hire a legal advisor for this entire case, if MASYY CARS PVT LTD not accept this fraud, we will go for legal, so dear Md, ceo, MH, please look into this,

And Immediate replace this car with a new car plus compunctions within 3 days.

All extra expenses will be bear by MASYY CARS PVT LTD or Skoda India, otherwise I will see you in Legal.

If any One wants to visit for check the car, I am available in our Factor/office and address is below

After this fraud am not go to MASYY CARS PVT LTD showroom for any query, Skoda team comes here to resolve issue, i don’t know how?

Sir we are attached of some Photos and Videos and at the time

Skoda India customer support has been notified about the posted complaint.

Mar 06, 2022

Updated by NV LABELS Sir i went for car inspection on yesterday 04.03.2022 in Showroom, my car will be inspected by MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) staff and technical person, The complaints I had (Accidental and Repented Car) will be checked. Problem found out by showroom staff, but the fault in the car I was not told whether it was caused by Skoda Company or by MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002.

But after all the checks I have been told
That you will have to leave the car in our showroom for 1 day, we (MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) will repair it and give it to you,
Sir I bought a new car Not an old car, I will not do any repairing in my car,
Sir Please replace my car with new car,
nor will I go to the showroom again and again, Because I am an industrialist
So under that I do not have free time, I don’t want to waste mytime by visiting the showroom again and again.

And I am getting a lot of mental harassment because of the fraud done by the showroom.
There is a big fraud with me by (MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002) Sir i have available full video recording of inspection done by showroom
I am attaching all Video Recording to the email
In which the proper are defined which are the re-paint defects in the car.
I request you
I need to replace my car with a new car under 3 days
And I should also be compensated for what I have suffered mentally.

Otherwise I am going legal action to SKODA COMPANY or MASYY CARS PVT LTD (SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002

VID[protected]WA0003.mp4
VID[protected]WA0004.mp4
VID[protected]WA0009.mp4
Show quoted text
--
Thanks With Regards
NV SINGH
NV LABELS

Factory : H1-572 (B), RIICO INDUSTRIAL AREA, CHOPANKI
BHIWADI, RAJASTHAN - 301019
CONTACT - [protected], [protected]
EMAIL -
[protected]@gmail.com
[protected]@nvlabels.com

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Hi Team,

I have booked the Skoda Rapid Style MT on Dec 6, 2021 via Skoda's online portal.

After the booking Skoda confirms my Order by phone call.

Since then, Am not getting any proper response from the dealer or from Skoda India. I tried to call back and discussed the situation with the person from Skoda's customer care.

Am waiting for the delivery. Kindly assist me to join the Skoda family

Booking Details:
Date & Time of booking:[protected]:35:46
Transaction Reference ID: WHMP[protected]
Customer Name: PRABHUPRAKASH N
PAN: BYVPP1522J
Mobile No: [protected]
Variant: STYLE
Colour: CANDY WHITE
Dealer: SGA Cars India Pvt Ltd - Mettupalayam road
Location: COIMBATORE
Booking ID: 347500

Thank you,
Prabhu

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I own a Skoda Superb - my car is nearly 6 years old and has clocked ~65000 Kms - I have got the car regularly serviced.

Last week - I was driving the car (with my school going son on the back seat) at around 60KPH and suddenly the car stopped accelerating ( as it it is in neutral) - I pressed the accelerator and no drive power at all. The car started to slow on it own - and cars behind me honking.

Luckily, I...

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Address: Chennai

This device not worth more than 5000 rupees. It just a china made Android tablet. It doesn't have a Android auto or apple car play. It never connect to phone in anyway. No name when getting call. Map is the worst thing. We have to open the app in the device and type location on that stupid keyboard. Previous model infortainment connect perfectly. When we put the map on phone it automatically comes on the screen automatically. But this one...

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Address: Priority Skoda, South Goa

Hello sir/madam

We had booked the Skoda Kushaq on 31st December 2022 at Priority Skoda, South Goa.
Due to some reasons we had to cancel the booking and at the time of booking we were promised 100% refund on the booking. It’s been 15 days since the booking was cancelled and the skoda officials are not ready to do the refund. They have been ignoring calls and messages.
I don’t think this is the kind of service...

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Address: Salem

Dear sir
I am from tamilnadu krishnagiri dt
Uthangarai... I bought a new skoda kushaq on hosur showroom. Delivered in December 24.both side front and back suspensions are week.i decided to take my vehicle in salem showroom.they are drive to test my vehicle.. Then they said suspension totally perfect. But i feel bad to drive even 10km speed aslo what can i do.. Even i have toyota crysta and creta.. Creta 3 years old but still i feel good..but totally i disappointed this skoda kushaq. Plz. Plz kindly rectified my problems...

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