Skoda India — issues pertaining to engine fault claimed to be due to fault in fuel pump and also issues pertaining to faulty cruise control

Address:

Pune, Maharashtra, 411045

About September 15, 2018, my car, skoda octavia (Purchase of July 2015) 2.0 TDI AT Elegance started giving problems of light being displayed indicating issues with engine. I thereafter contacted service advisor with Akoya Motors Private Limited situate at Baner. He advised my to have the said vehicle towed to their workshop from Khopoli (Maharashtra) a distance of 70 KM. despite having RSA package, had to pay approximately Rs. 5500/= for this service.

on inspection the day after, the service advisor stated that they have found the problems associated with the fuel pump. stating that i have used inferior quality fuel. In response, I stated that we have only 5 manufacturers / distributors of Diesel in this country viz. HPCL, BPCL, IOC, Reliance and Essar and that all car manufacturers know about this fact. all car manufacturers have to ensure that fuels marketed by these suppliers are compatible with their machinery and metallurgy. Thereafter the service centre kept the car for repairs for a couple of days and delivered the rectified car to me. they claimed that they have replaced my car's fuel pump with a new one and that its free as its covered under my extended warranty.

I face the same issue again today and propose to visit the service centre tomorrow. this is within 2 months of the supposedly new fuel pump replacement.