Skoda India — Manufacturing problem in skoda rapid

Address:	600017
Website:	www.skodaindia.com

Dear Sir,

Sub: Service of Vehicle- TN-09-BS-0644

I have tried to do service of my Car which is due during Dec' 2016.I was informed that due to floods the services wont be available four to five months. Also one of the service station has been closed in Chennai.

I was forced to delay my service and in the mean time my car has developed clutch & gear problem.

Now after coming from abroad, I was shocked to notice my Skoda Rapid Vehicle bought during 2013 has developed major techinical snag/ manufacturing problems.

I have left my vehcile with Gurudev Motor Service Station, Guindy, Chennai on 28.07.16 for undertaking repairs like clutch, gear etc.

I have requested the person in-charge to confirm the budget amount of service for a final confirmation from my end.

Initially I was informed that it will costing around around 63, 000/-. Again I was informed it will go around Rs. 91, 000/- + 14.5 %

Also i was informed that it will be confirmed further after removal of the Engine.

I am worried regarding the huge expenses charged by Gurudev Motors upto 10-15% of the car price for one time service for a car price tagged around 8-9 lakhs.

I also doubt the reliability of skoda manufacturing as the clutch and gear problem has arised within a span of 3 years for the car manufactured only in 2013.

I totally lost hope in Skoda Brand Cars and doubt the credibility of skoda manufacturing as the cars are not reliable .

I am one of the totally dissatisfied customer with Skoda Car & their service feasibility.


In this regard, I kindly request the Skoda- India to intervene and extend support for repairing/ replacement of major issues viz clutch and gear box


This is for your immediate response

Regards


J.ANAND