Skoda India — sales team, didn't disclose about the warranty expired battery that was placed inside the car while selling to the owner

Address:

Gurudev Skoda,559, Anna Salai, Thiru Vi Ka Kudiyiruppu, Teynampet, Chennai, Tamil Nadu 600018, India, 600042

I am Praveen Sudarsanan and I have bought the Demo Model on 22nd March 2019 and this CAR was registered with Skoda[TN07 CR 9708] from 09-May-2017. I was not been informed that it would be a 1 year Warranty use and throw Battery which would be available in Car and while am purchasing the car on 22nd - March 2019, it has been 1.6 years the same battery is been used. Now yesterday, 19th May 2019, my car was not getting the ignition and the time was 11:45 PM and i was with my family with two infants. Road got blocked, with the help of Police i got the Gem Start and reached home.

Morning, with the help of Road side assistance Team, again Gem start has been done and made the vehicle available @ the Guindy Service Center. When contacted Sugumar(Manager in Teynampet - Mobile-[protected]), his response was like that "we can't give each parts description of warranty" and there is no Skoda policy to report the Battery Condition at least or replace it when it has very well exceeded the warranty timeline. This was most surprising and am really unhappy why i prepared Skoda instead of Audi thinking of the 'solid Make'.

I really think, this is just Sugumar's thinking and not Skoda's. Could you please provide me a justification on whether it's like the skoda policy to provide a Car that too in risk which can get switched off / not ignition any time ? Also could you please let me know why myself as a customer should bear the loss or attain the tension with infant's and women during midnight in the middle of the road, with Strangers ?

Regards,
Praveen
[protected]