[Resolved]  Skoda India — Skoda octavia elegance passenger side daylight malfunctions after 2 years

Address:	Ernakulam, Kerala, 686691
Website:	www.skoda-auto.co.in

Sir, i had purchased a new skoda octavia elegance diesel with

Car reg no;kl-44-d-333
Engine no;crv112269
Chassis no;tmbbjmne4ea008010, from marikar engineers, in the month of februrary 2015, the car has done 34500 kilometres on the odometer and has been reguraly serviced at the skoda authorized service centres.

I took extended warranty for the car, forseeing the reputation of your company and how it deals with its customers.

The headlight of the car started showing problems since last week, the passenger side daylight suddenly started malfunctioning, it turned yellow and stared dimming down, i was quite suprised for a car which is just 2 years and for months old to see its drl malfunction

I approached the manikandan skoda, k. K. Towers, 479, nh byepass, 27, service road edapally, kochi, kerela, 682565,

Where they directed me to their service centre, the car was taken in and on the next day i received a call from the service executive saying the headlamp assembly and the control module has to be changed

And quoted me 30, 000 rupees for the headlamp assembly, and 15000 rupees for the control module.

They offered me a discount on the headlamp assembly but asked the full amount for the control module.

I was never aware that skoda would sell me a defective product and when it malfunctions would try to make the customer pay for it

Their justification was it was three months since the regular 2 year warranty expired and i need to pay for a defective product.

The car still has extended warranty and there were cars with the same complaint which headlight assemblys were replaced as it malfunctioned during their warranty period, indicating its a defective product.

I would like your company to look in to the matter and intervene at the earliest

Its not right for a company to cheat customers by selling defective products which cant even last for two and half years

You can contact me under the following

Mob:[protected]
Email:[protected]@gmail.com