[Resolved] Skoda India — skoda rapid style at ignition problem | |||||
I Bought new Skoda Rapid style AT on 06.11.2017 for a price of Rs 15.6 Lakhs from Gurudev Motors, Trichy. On 17.11.2017 I went to Coimbatore in my car which is around 250 km from Trichy . The car was driven only 500 km in odometer. while in Coimbatore i tried to start the car and suddenly it creates ignition problem and didnt start. The coil symbol the Instrument cluster started to blink. When i tried again, the same problem persists.I called the customer care by phone and i was directed to certain trouble shooting procedures and finally able to start the vehicle. However i saw the engine symbol and traction symbol stated to glow in the instrument cluster. finally i was told to bring the car to SGA cars for inspection. after thorough inspection and scanning i was told that there was some lose contact in the wiring and the same was fixed. I took back the car from garage. Next day when i stated the car to return to native, the car made the same problem in ignition. however i managed to bring the car to Trichy and made a complaint to customer care regarding the issue. my vehicle was towed to garage. The technical adviser spoke to me and told that they r on the job of identifying the defect. After lapse of 4 days i was told the, there may be problem in crankshaft sensor and after replacing it they have to check again. My vehicle has run only 825 km in odometer and having such technical issue to a brand new car totally unacceptable. Even though Skoda car is covered under warranty it is clear case of deficiency in service. I dont know what to do, either to take delivery of the car after fixing the technical issues or to demand for new car. valuable suggestions are solicited please Was this information helpful? | |||||
Dec 25, 2017 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Nov 24, 2017 Skoda India Customer Care's response Dear Customer, Kindly share your name, car registration number and contact details. Accordingly we will have our service representatives connect with you. Best Regards, Skoda India | |||||
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Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!