[Resolved]  Skoda India — skoda rapid style at ignition problem

Address:Tiruchirappalli, Tamil Nadu, 620021
Website:[email protected]

I Bought new Skoda Rapid style AT on 06.11.2017 for a price of Rs 15.6 Lakhs from Gurudev Motors, Trichy. On 17.11.2017 I went to Coimbatore in my car which is around 250 km from Trichy . The car was driven only 500 km in odometer. while in Coimbatore i tried to start the car and suddenly it creates ignition problem and didnt start. The coil symbol the Instrument cluster started to blink. When i tried again, the same problem persists.I called the customer care by phone and i was directed to certain trouble shooting procedures and finally able to start the vehicle. However i saw the engine symbol and traction symbol stated to glow in the instrument cluster. finally i was told to bring the car to SGA cars for inspection. after thorough inspection and scanning i was told that there was some lose contact in the wiring and the same was fixed. I took back the car from garage. Next day when i stated the car to return to native, the car made the same problem in ignition. however i managed to bring the car to Trichy and made a complaint to customer care regarding the issue. my vehicle was towed to garage. The technical adviser spoke to me and told that they r on the job of identifying the defect. After lapse of 4 days i was told the, there may be problem in crankshaft sensor and after replacing it they have to check again. My vehicle has run only 825 km in odometer and having such technical issue to a brand new car totally unacceptable. Even though Skoda car is covered under warranty it is clear case of deficiency in service. I dont know what to do, either to take delivery of the car after fixing the technical issues or to demand for new car. valuable suggestions are solicited please
Was this information helpful?
No (0)
Yes (0)
Dec 25, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2017
Skoda India Customer Care's response
Dear Customer,

Kindly share your name, car registration number and contact details. Accordingly we will have our service representatives connect with you.

Best Regards,
Skoda India
Nov 25, 2017
Updated by kuttyprabhu
Name: S Perumal Prabhu
Reg No: TN 45 BM 0355
Contact No: [protected]
Complaint comments 

Comments

Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.

Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to

customer complaint and closed the complaint in this consumer portal.

No peace of mind I guess after purchasing Skoda!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Skoda India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1236
    Pending
    0
    Resolved
    732
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
    View all Skoda India contact information