Skoda India — tn 01 au 3303 - octavia

Address:

Chennai, Tamil Nadu, 600107

The car was handed over to gurudev motors, ambattur, chennai on 26th december 2017 with coolant issue. It was diagnosed almost 10 days later and i was informed that its a thermostat issue and it would cost 22000 after considering the free replacement as the vehicle is under extended warranty. I was asked to send the approval which was sent immediately.

Day by day i am being told that the vehicle would be delivered the following day, work is in progress, etc. I also wonder how to replace a thermostat it takes weeks. Is it how the service centre works? Does not the service centre have adequate technology nor workforce to handle the issue.

I had told them that i wanted to go out of station on 13 jan 2018; there has been no consideration at all for customers request. Work is being done at their own pace and at their own whims and fancies.

Unfortunately in chennai buyers of skoda are being put up with no other option but to come only to gurudev motors. I had a similar bad experience in september 2017 also.. After a very long struggle of a month only the vehicle was delivered after a repair issue.

Gurudev motors service makes me to regret for having chosen skoda

I hope some senior officer looks into this issue and handover the car for me to travel out of town on saturday afternoon..