[Resolved] Skoda India — tn 01 aw 3303

Sree Kanth N

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600107

The above vehicle was purchased from Raj Petro through Gurudev motors authorised used car vendor Nagaraj Cars

on 3rd September 2017 the vehicle was towed to Gurudev Motors, Ambattur service centre; the card was inspected on 4th and we were informed on 7th that a fuel pump needs replacement; 50% of the cost of the part was transferred towards the same immediately; till date there has been no updates;
today we are being informed that the part will be made available only by 30th September and delivery would be given by 5th October 2017;
its really shocking to know that a replacement part for a car which is still covered under extended warranty takes 25 days for replacement;
i request you to look into this issue and resolve it immediately and release the part; being without a car that is being used regularly for more than a month is highly impractical

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Oct 30, 2017

Complaint marked as Resolved

Skoda India customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Skoda India Customer Care's response Dear Sree Kanth N,

Kindly share your contact details . Accordingly we will have our service representatives connect with you.

Regards,
Skoda India

Jan 12, 2018

Updated by Sree Kanth N [protected]@yahoo.com; [protected]

Jan 12, 2018

Updated by Sree Kanth N The car was handed over to Gurudev Motors, Ambattur, chennai on 26th December 2017 with coolant issue. it was diagnosed almost 10 days later and i was informed that its a thermostat issue and it would cost 22000 after considering the free replacement as the vehicle is under extended warranty. i was asked to send the approval which was sent immediately.

day by day i am being told that the vehicle would be delivered the following day, work is in progress, etc. i also wonder how to replace a thermostat it takes weeks. is it how the service centre works? does not the service centre have adequate technology nor workforce to handle the issue.

i had told them that i wanted to go out of station on 13 Jan 2018; there has been no consideration at all for customers request. work is being done at their own pace and at their own whims and fancies.

Unfortunately in Chennai buyers of Skoda are being put up with no other option but to come only to Gurudev Motors. i had a similar bad experience in September 2017 also.. after a very long struggle of a month only the vehicle was delivered after a repair issue.

Gurudev Motors service makes me to regret for having chosen Skoda

i hope some senior officer looks into this issue and handover the car for me to travel out of town on Saturday afternoon..