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Skullcandy Complaints & Reviews

www.skullcandy.com
1
Updated: Mar 3, 2025
Complaints 207
Resolved
21
Unresolved
186
So far, so good. Skullcandy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Skullcandy will keep up the work and continue to help more customers with their concerns even better 🤝
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Skullcandy reviews & complaints page 2

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N
Nilesh Ranadive
May 9, 2023
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Received the product on 3rd May My order no. Is 32283960. As the sound was too low and very difficult to hear anything on the same day 3rd May llmailed to their customer care email [protected]@brandeyes.in
for refund and return . I received mail on 4th May that cancellation and refund not possible as per policy. And a link of policy was shard. As per that if received any faulty product you have to revert in 24 hrs on same email id given. So I replied with that stating I have replied in just 12 hrs after receiving the product and now replace the same. But till date there is no reply..Even after repeated mails customer care not bothered to reply.
Skullcandy customer support has been notified about the posted complaint.
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    V
    Vanlalchhuana
    Apr 10, 2023
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    Address: Second Floor, Chandra Bhawan 67-68 201, Nehru Place, Delhi, 110019

    I ordered one of their Hesh ANC headphones. After they received payment, they sent a message saying that they would process the order as soon as possible, along with an order number(which is completely useless because you can't use it for anything).
    It's been two days and they haven't given any updates, I tried emailing their customer support and got no response.
    I know it isn't actually Skullcandy but an authorised dealer called 'Brand Eyes Distributors Pvt Ltd' still that's no excuse to just take people's money and not give any response whatsoever.
    I will wait a maximum of 1 week, then if there are no updates, I won't be contacting their customer support anymore. I'm taking them to court because yes I am that petty.
    Skullcandy customer support has been notified about the posted complaint.
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      C
      Chilaka mohan
      Mar 27, 2023
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      Resolved

      Order not confirmed

      Address: Erragadda, hyderabad

      Sir I am booked skull candy dime ear buds through online. Payed amount through phone pay to brand eyes distributors private limited company. Payment was successful but order is confirmed. Pls solved the problem refund my money....
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      M
      Mayank00114
      from NEW DELHI, Delhi
      Mar 1, 2023
      Resolved
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      Resolved

      Provided worst quality but shown good in the site

      I purchased Skullcandy wireless earphone but that's quality very worst but shown in the site that is very good quality.

      I complaint them via email and phone but they told me they don't have return policy and exchange also.

      So, I need your help in this matter. And, I want to change this product with another product. If they don't return my money back.

      I humble request, please take quick action on...
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      A
      Ankit kumar 98047
      Jan 10, 2023
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      I ordered for Jib wireless earbuds and paid ₹1310 from my upi. The upi transaction was successful but i didnt received any information for my order successfully placed or not. Kindly resolve my problem.
      Skullcandy customer support has been notified about the posted complaint.
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        B
        Bhattacharjee143
        from Ahmedabad, Gujarat
        Dec 20, 2022
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        Address: Gurgaon
        Website: www.skullcandy.in

        I have cancelled my order on same day its 20 days gone but still money isn't credited yet
        Skullcandy customer support has been notified about the posted complaint.
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          B
          Bhattacharjee143
          from Ahmedabad, Gujarat
          Dec 20, 2022
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          Address: Block d room 67 Local Road, near vejalpur police chowki Milan Park, Vibhavari Society, Juhapura, Ahmedabad, Gujarat 380051, Block d room 67 Gokuldham
          Website: Skullcandy.in

          I have cancelled the order before 20 days but money isn't credited yet
          Skullcandy customer support has been notified about the posted complaint.
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            B
            BALASUBRAMANIAN.
            Dec 12, 2022
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            Address: 3/336, inthumanagar, kaduvettipalayam karumathampatti coimbatore- 641659

            New Dime earbud is not working. And the earbud case also not working.
            Skullcandy customer support has been notified about the posted complaint.
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              M
              Manohari M
              Dec 7, 2022
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              I ordered Skullcandy Mini and Mighty Dime 2 Ear buds. It was delivered on 03/12/2022. When I opened the delivery package the product outer box was completely tapered and the product inside was completely missing. I got only charger and extra ear buds

              Outer package is fine but the inside product is completely missing. I captured the videos from the moment I realised product is missing.

              I have shared the same with the customer care. They denied that those are not complete vedios.

              I requested then to provide the packaging vedios for resolving the issue. They are not accepting even for that. They simply throwing all the faults on to the customer after taking the money from us.

              They are cheating on the customer by delivering empty and damaged products. They are not supporting us in anyway and mentally harassing with their unresponsive behaviour.
              Skullcandy customer support has been notified about the posted complaint.
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                @
                @kil
                Dec 6, 2022
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                They won't even respond to any mail, The power brick doesn't show how much charge is left, the earbuds can't handle medium level music buzzing sound at high end (I'm not talking about high-end bass here), and medium level music can't be played appropriately. It's not worth the money; the product is listed at 7000, but I'd say it's only worth 300 rs. While walking it slips from the ear. If possible please recollect the product and initiate a refund.
                The above is the mail that I sent, no response whatsoever.
                Skullcandy customer support has been notified about the posted complaint.
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                  ग
                  गौरव नारायण सिंह
                  Nov 14, 2022
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                  Hi this is akanksha singh my order id is 31999409 which was placed on 09/11/22 and I received it on 12/11/22 2:30 pm and I would want to inform you that I received the wrong product and I would want to return the product and initiate the refund process.
                  I had ordered dime 2 true wireless earbuds but received invoice of dime true wireless earbuds and was delivered the same and I have contacted to customer care for the issue the day from date of order.
                  Now they refuse to return and refund the product saying nothing had been delivered wrong but actually they invoiced the wrong product from the beginning and now they created a non refunding loop so as to suppress the issue further.
                  This would be a great favour to me to analyze the problem faced and resolve the issue as soon as possible and ensure that they initiate the return and refund process.
                  Thanks and Regards
                  Akanksha Singh
                  Skullcandy customer support has been notified about the posted complaint.
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                    V
                    [email protected]
                    Oct 11, 2022
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                    Address: Agra

                    I purchased Skullcandy uproar in 2020 ...it's cushion cover not available in market
                    Skullcandy customer support has been notified about the posted complaint.
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                      D
                      Dr. Dixit Gor
                      Sep 20, 2022
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                      Address: Delhi

                      Skullcandy company has very bad service. I call too much time but no one picked up my call, no one reply to me, how do i contact? Skullcandy company in india is scam
                      Skullcandy customer support has been notified about the posted complaint.
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                        P
                        prashant k. tiwari
                        from kanpur, Uttar Pradesh
                        Sep 13, 2022
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                        I ordered skullcandy earbuds from the website through google promotion code, i cannot track the order through website and it does not shows up in the history as well. kindly look into the matter and help me resolve it.
                        order id : 31900870
                        date : sept 13 2022
                        Skullcandy customer support has been notified about the posted complaint.
                        Sep 13, 2022
                        Updated by prashant k. tiwari                         here is the attached pic for the reference of the same

                        Sep 13, 2022
                        Updated by prashant k. tiwari                         here is the picture of the payment

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                          P
                          Parmesh Nani
                          Sep 7, 2022
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                          Hell Customer care,

                          I have made the payment for my wireless earbuds through paytm wallet.
                          Date :[protected]:06 pm) IST
                          Payment of amount : 2, 366.70/-
                          Order ID : 31857533_[protected]

                          Please refunf the amount to my wallet or my account.
                          Skullcandy customer support has been notified about the posted complaint.
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                            M
                            Manoj Panke
                            from Pune, Maharashtra
                            Sep 6, 2022
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                            Address: 201, 2nd Floor, Chandra Bhawan, 67-68, Nehru Place, Delhi-110019.

                            Hi,

                            I already filed complaint against skullycandy that, i didnt get the my earbuds after warranty claim. Already mail thread is also going on and their is more than 23 mail i have sent them, I am not getting any positive response.

                            This is the ticket number : [protected]
                            Skullcandy customer support has been notified about the posted complaint.
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                              F
                              Franiyo Anton
                              from Erode, Tamil Nadu
                              Aug 30, 2022
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                              Address: Brand Eyes Distributors Pvt Ltd, Second Floor, Chandra Bhawan 67-68 201, Nehru Place, Delhi, 110019

                              On August 30, 2022 I placed an order on Skullcandy website but I didnt recieve a order id or confirmation just the payment was taken and I tried to contact them through customer care who never picked the call. I want my refund immediately. I dont know how this company could be trusted. This is like a fraudlent taking money without giving confirmation id or estimated deliver date. I request immediate cancellation and refund for the product which was never ordered or placed.
                              Skullcandy customer support has been notified about the posted complaint.
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                                S
                                Shachiiiii
                                Aug 25, 2022
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                                Recieved product on 24/08/2022 and the battery drains too fast.
                                The inturruptions in sound is more and pods doesnot work properly
                                Skullcandy customer support has been notified about the posted complaint.
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                                  D
                                  Dhruvesh21
                                  from Vadodara, Gujarat
                                  Aug 23, 2022
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                                  Address: Vadodara
                                  Website: www.skullcandy.in/checkout

                                  Why Skullcandy scam people on basis of sales it is fraud and legal action should have to be taken against Skullcandy. For your brie[censored]nderstand let take an example that i got a gpay coupon of Skullcandy which gives me 70% of on skullcandy best seller products and i applied coupon on jib wireless earbuds to claim it but what i observed is that it's pricing is already high around 4599 bucks and after applying coupon it shows 1375 bucks and Amazon offers same earphone on 1395 bucks please don't scam with people's hard earned money.
                                  Skullcandy customer support has been notified about the posted complaint.
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                                    B
                                    Budaraju Pramod Kumar
                                    Aug 20, 2022
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                                    Resolved

                                    Address: Flat no. 207, House no. 12-13-262, Srikar Srivas apts., Street no.3, Tarnaka, Near Narayan College

                                    I placed an order on the website on 29th July as there was no update in the order status. I requested a cancellation on 1st August the supplier responded on 5th August stating that I will be getting a refund with in 2 weeks. It has been 19 days since the order cancellation and I haven't received a refund yet.
                                    Aug 26, 2022
                                    Complaint marked as Resolved 
                                    Got an email from [email protected] that my refund is processed but after 20 and it was credited in a day
                                    Skullcandy customer support has been notified about the posted complaint.
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