Skullcandy Complaints & Reviews

Sent my hesh 3 headphone with warranty claim #762335 to skullcandy as per instructions from skullcandy warranty claim team and [protected]@skullcandy sent me confirmation email on 13 september 2019, upon receiving the headphones. But have not sent me the replacement headphones till date. Nor does skullkandy respond to emails.

I courier my skullcandy ink'd bluetooth headset with mic to service centre-brand eyes distributors pvt ltd in uttarpradesh.

After 1 month 1 person named akash sharma called me and told that they have recived a tempered parcel and there is no product.

My question is if a parcel is tempered why the hell they have recieved the same from courier company. Why they have not rejected the same.

Why they are not giving me proof i. E. Photos as and when they receive the parcel.

Might be they have received the parcel in good condition and then tempered the parcel and after that call the customer for the parcel.

Pathetic service centre. This is not expected from a brand like skullcandy.

Hi, I purchased Indy from www.skullcandy.in on 8th June 2020, and I received a faulty one. I immediately returned it for a warranty claim and they received it on 19th June and since then neither they are responding to my emails and not picking up the calls and now it's been more than a month since I have returned it. I am not sure if I am going to get my product back. My ticket id which they raised on 19th is 333697. Please look into this.

Hey

Order number is 221293

I ordered skullcandy push on 1st july and after a while i mail to customer service to cancel my order no one reply and after that i got reply next day they were saying that your product is already dispatched i got message from courier service on 3 july that your order is picked up today. I want to return this product but now courier boy deivered it to my address. First of all when...

On 03/10/2019, I bought a skullcandy ink’d Bluetooth headset with Mic. I made this purchase on Flipkart. Unfortunately, My headset has not performed well .The headset under Warranty Period.I look forward to reply and a resolution to my problem . I’m also trying to connect with Skullcandy by Call, Gmail, Twitter but Company doesn’t respond.

I am having a manufacturer error in my earphone, the both side of the earphone is not working. Its been less than 1 month and it stopped working. I want to claim my warranty as it is in warranty period 2years from now. The information is as follows :-
1. It is skullcandy ink'd wired in-earphone with mic.
2. Ordered on 30st may 2020 from amazon
The customer services of this company is not responding to anything its been 5 days now..
Please look into this matter

My order number is 212334_20062258
I want to know tarcking number and excpected date when will my order be shipped?
I have no any detail about shipping ???
Product Name Ink'd Wireless Earbud black and gray
I am waiting for your reply
Mail [protected]@gmail.com
brought skullcandy indy at skullcandy.in on june 4, the product has not yet arrived not i have the confirmation that i have brought but they had taken the amount for the product through payment gateway portal. I have called the customer service, but in vain no response from them and i have personally mailed them & then also no response from them, i don't know what to do??

Hello, my name is dhananjay gawade i ordered the skullcandy riff headphones on june 16, 2020 my order number is 208486_20061627 i haven't received a confirmation text message yet even after generation of tickets and your customer service is just isn't responding good they are just saying tomorrow and tomorrow

Recently i ordered skullcandy indy ear bud. Only confirmation mail i have received but not order status no furthermore information i received. When i sent mail to cancel my order i didn't receive any confirmation, or update order number # 204746

Service center is not reachable through any means. They are not replying to mail and not attending the calls. Existing customers are irritated and new customers are still waiting for products and are scared cause of this action by skull candy india team

I have brought skullcandy indy at skullcandy.in on june 4, the product has not yet arrived not i have the confirmation that i have brought but they had taken the amount for the product through payment gateway portal. I have called the customer service, but in vain no response from them and i have personally mailed them & then also no response from them, i don't know what to do??

Hi team,
This is regarding my worst experience with skullcandy headphones (Venue - noise cancelling version). I bought this from flipkart during october - 2019 and used for couple of times. Seller here in flipkart is "supercomnet" also exists with other name "shreyash retail private limited"

Slowly i have noticed big issue in it. Battery backup is not up to the mark. Even if i charge headphones fully, battery getting drained in 24 hours (Without any use). Next i need to charge this again freshly. As per skullcandy the battery stay at least for 2 years if not used. This is a big problem and the reason of purchasing wireless headphones is not serving my purpose.

I charged my headphones fully, used it for just 2 min then i disconnected bluetooth connection and power off done to my headphones. After 24 hours when i tried using it, i am literally surprised that battery is dead completely.

I bought this product with a great trust and faith towards this brand but this is seriously disappointing experience.
I expect immediate solution to this

Either skullcandy cheated me or this particular seller "supercomnet" or "shreyash retail" provided fake or defective product.

Thanks,
Imran
[protected]
Mohammed. [protected]@gmail.com

I have bought a bluetooth headset on 15 may, 2020 through skull candy website. But i am not happy with the product because when i connect the headset with laptop the voice is not syncing. I wish to return the product. I raised a mail regarding this to the respective mail id given in the skull candy website. Also, i have tried to contact the customer care but there is no response from their side. I have checked the website for return. But there is no proper options. I am very much disappointed with their product and service.

I have ordered skullcandy headphones but its impossible to reach to the customer care. I have tried two telephone numbers both which are provided on their official website but they are out of coverage.
I have mailed them on the helpline email as well but no response.
I have been contacting them for a week now and i haven't got any response from their side.

I purchased SkullCandy Truely wireless Sesh Ear buds in Chennai through Croma. With a week of purchase, I noticed a crack on the rear side of the charging case. I sent a mail to Skullcandy customer care for replacement. They asked me to send it across to Noida address. I sent the item through courier for replacement.
I got the replacement within a week but on seeing the product, I really got irritated. They sent me some old refurbished item against my product which is hardly month old. Case is full of dirt, they changed earbuds also. They replaced with some old earbuds and to add, they didnt even remove ear sponges used by earlier person.

Is this the service provided by Skullcandy. really pathethic and never trust this brand.

Hi my wireless headphone is not working, could not find the device in bluetooth by another device. I bought this device inkd-wireless s21kw-j509 on 09-otcober-2019. It stopped working on december - 5th 2020. Tried reaching noida office brand eyes distributors. But could not connect them.

Please respond to my mail id - [protected]@hotmail.com or [protected]@gmail.com

I had bought this product on 10th September 2019 through Flipkart bearing Invoice Number # FAAAAZ[protected]. Initially I was given the Ink'd Bluetooth. On 7th October I had raised an issue through mail, , , I was told to send this product to Noida through courier. I got an replacement Ink'd + within 15 days... Again the product stopped working and same was sent by courier on 26th November and I got the replacement on 7th November.. Again the product has stopped functioning... As an customer after paying Rs 2799/- do I have to suffer for no fault of the customer and every time I need to also spend Rs 300 per courier charges... This is really disgusting that an American company is taking advantage from the customer... If I do not get any reply from u guys I would go to the consumer forum and raise an complaint.. Also do not expect me to send this again by courier to Noida.. You could replu back to me on my email ID - [protected]@rediffmail.com or call me at [protected]... Pls do not call me from any call centre no as I would not pick the call...

Hi there,
I don't know the escalation matrix of skullcandy. Not even found on the site easily hence writing to [protected]@skullcandy.com
I have been taking followup from brandeyes support for a long time for my headsets over the mail, and today i called skullcandy brandeye support to know the status of bluetooth headphones, the customer guy started explaining me the process but seems, to update the status of the product to the customer isn't mentioned in the internal process.
When i literally pushed him to answer my questions, he was faint and convinced me to again wait till 29th october 2019 to get the product dispatched.
I'm really disappointed with the brand skullcandy and highly annoyed.
I wouldn't suggest anyone buy the skullcandy products as the product itself is the garbage (Never worked as expected!) and don't want to talk about the after-sales service. It's worst!!

My replacement ticket number #264447 and they informed me it’ll be dispatched to me on 25/09/2019 but till now no response from them and no response to my mail too. I want proper update about my replacement product when it’ll be shipped to me. The skullcandy distributor address is BRANDEYES DISTRIBUTORS PVT. LTD., B-2, Sector-4, NOIDA- 201301. U.P. (INDIA).

My warranty claim ticket number is 259217. Brandeyes distributors pvt. Ltd., (Skullcandy service center), b-2, sector - 4, noida - 201301. (Up). For my defect bluetooth headset i’ve claimed warranty and the above mentioned distributor is responsible for warranty. Couriered my defect headset in my own cost and they got the headset delivered 12 days before still no response from their side to acknowledge that they received my product no response to mail now. Need proper response from them.