[Resolved]  Skullcandy — skullcandy (brand eyes) - headphones warranty claim

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought a Skullcandy headphone (Skullcandy S2IKFY-074 Ink'd 2.0 Earbud with Mic Headset with Mic) on[protected] which stopped working in April 2018. As per Brandeyes (Skullcandy warranty agency), I have mailed them my problem about the warranty claim and Ticket id 107301 was created and I sent them the defective piece with invoice attached.

Got reply from BrandEyes Distributors as follows -
This is to confirm you that we have received your faulty Skullcandy Ink'd with Mic (S.S) product at Brandeyes on 4-Jun-18.
The ticket created against product submission is 110249.

But now after 10 days, there is no response from them.
There are two tickets created (110249 and 107301).
But till now, i have not received any update from them. They don't reply to mails and their customer care is always busy.