skywing packers and movers — Over charging by packers and movers after loading materials in the name of insurance and octroi

Address:	500011
Website:	www.skywingcargopackers.in

Dear Sir/Madam,

My self Gopinath Puthumana, registered case against Skywing packers and movers, with the complaint / docket number: 52726 in consumer helpline.gov.in.

The Contact details of them are mentioned below.

Skywing packers and movers

#8-7-177/10/1, Swarnadahma Namgar,

Military Dairy Form Road
Old Bowenpally,
Secunderabad - 500011 (Andhra Pradesh)
Mob. : +(91)-[protected]
E-mail : [protected]@yahoo.com


As my movement has been initiated by my company from Hyderabad to Bangalore, I started gathering quotations from the various packers and movers to shift my goods from Hyderabad to Bangalore. Many packers and movers visited my home for physical survey and gave their best quotations. Among them we have finalized with skywing packers and movers for the least quote

( Rs.22, 500) they provided for the obvious reasons.As my company approves the budget of Rs.25, 000/-maximum for reimbursement .


Mr.Rahul from Skywing packers and movers came for physical inspection on 13th July 2016 and provided the quote of Rs.22500/- and he has mentioned that apart from the quoted amount (Rs.22500) service tax of 15% on the quoted amount and 3% value of material as Insurance will be charged extra. He mentioned that the total amount would be within 30, 000/- Including service tax and Insurance. He conveyed the same on the day before shifting also.

We confirmed the shifting date as on 16Th October 2016, from Hyderabad and delivery on 17th Oct 2016 in Bangalore .They came on time for packing and finished around 4pm.

As it was last day for me in Hyderabad I was in hurry to close the things and had few important and unavoidable meetings. As soon as the loading of materials was done, Mr. Dinesh who is one of the executive from Skywing (from the packing team) has come to have discussion regarding final amount and paper work etc.

During our discussions he said that the total amount will be Rs.39, 375/- which is completely a different figure from the quoted amount.

I got two complaints against them regarding the following.

1. Insurance

2. Octroi charges

On insurance:

Mr. Dinesh told that I have to do insurance of the goods for 5% not 3%, as 3 % insurance will cover only fire related damages. As per him every customer has to take 5% Insurance coverage. As my total value of items was 1.5Lakhs, I had to pay 7500 as an Insurance amount itself. He made me scare that damages are quite common in transport and forced me to go for 5%.Where as Mr. Rahul who came for survey conveyed while giving the quote that everything will be covered in 3% insurance. (I checked with another packer and Movers later (after delivery was done, as I didn't have time on 16th) and came to know that everything will be covered in 3% insurance itself no need to go for 5%). Mr.Dinesh told me to send my email id to his mobile number and he told insurance will be send to my email id soon I kept on doing follow-ups for insurance bill/copy. Till now even after 36 hours of delivery I didn't get any insurance copy from Skywing or from any insurer. They simply overcharged on insurance. I am 100% sure if I get insurance copy now, I can't claim anything as insurance was not done by skywing before delivery. It's completely illegal to threaten to pay addional money and not even insuring the goods. In case something would have happened it would have been complete waste of insurance money and items.

On Octroi:

The second surprise given by Mr.Dinesh was about Octroi charges 7000/- has to be paid to them .I told it was not told before by Rahul. He told everything is packed and loaded you have to pay, no other way. I called Rahul and he told that he can give discount of 1000/- and I have to pay 6000/- I was in huge mental agony and in helpless situation.

I had no other way other than agreeing for it. When the delivered the items in Bangalore I asked them for Octroi bills, they are not ready to give any Octroi bill. I was following up with them before delivery itself in email to send me detailed bill mentioning Octroi, Insurance, tax etc. They were not bothered to send it. After delivery they gave charges mentioned in a small paper with skywing name on top. But it is not the bill Octroi paid in check post. They forced me to make payment in cash only. Once everything was done I could get information that Octroi charges are not even applicable in Hyderabad -Bangalore movement.

They over charged on insurance without even insuring the goods and no insurance copy is issued to me either directly or via mail till now.


They charged Octroi when it is not even applicable, and didn’t provide any bills to prove the same if they had paid so.

Requesting your kind support in finding proper solution for this cheating.

Looking forward to hear from you

with regards

Gopinath

Email- gopinath.[protected]@Gmail.com