Sleepwell Complaints & Reviews

It's been 3 to 4 months since this incident occurred. We have been complaining to the dealer but till now no action has been taken.
I request you to rectify the problem happened to our mattress.

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Address: plot no 51A/ Udyog vihar, greater Noida, District gauttam budh nagar 201306

Website: www.sleepwellproducts.com

I have registered a complaint of sleepwell mattress 8 days ago and i received message of Executive who will come to my house, but no one contact me. I am trying to call customer care from last 1 week but call couldn't connect and I also sent emails.

Help me out ASAP

My Contact No is [protected]

Sleepwell customer support has been notified about the posted complaint.

Aug 27, 2020

Updated by Dhiren Madhok executive visits but no one call for replacement of product

Sep 03, 2020

Updated by Dhiren Madhok Sleepwell fraud company they are giving only 5000 of my defective mattress and replacing with Expensive mattress of Rs18500... same product I am getting at discount of 25% from dealer... no one call for coordination... I suggest not to buy Sleepwell products

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D

Dhiren Madhok

from Delhi, Delhi

Aug 27, 2020

+1

sleepwell executive visits but no one call me about my replacement

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D

Dhiren Madhok

from Delhi, Delhi

Sep 3, 2020

+1

Sleepwell fraud company giving me too less amount of defective mattress and replace with expensive mattress... and no one call for coordination

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Hello

I have a comfort cell series 4 mattress. I am highly unhappy with with it an unable to adjust even after years.

Below is my experience with it.

After using it, i had discomfort from very first day o[censored]sing it. It is too soft that makes you fall into a 3 to 5 inch down which makes you difficult to turn, wakes up several times in the night, and create body ache in several points.

I had made a complaint within a week after the purchase, an agent visited and agreed to do a replacement. Within few days another senior person came for inspection and told that this is the behaviour of the matter and it is my problem not getting adjusted to it. They denied any replacement or service outright. So, if you are buying a mattress from them, do not expect any sort of replacement if comfort is the problem. They do not see lack of comfort or usage issues as their problem. Unfortunately we cannot sleep a night in their dealership to see how good it is.

I have continued using it and after several months its top layer become non-uniform, there are 2 to 3 inch humps and downs in it. Though i can complaint again, and seeing previous experience i see it as a total waste of time. They will come, inspect and tell, even humps and unevenness is behaviour of the mattress.

Interestingly it has 10 year warrantee, which doesn't hold any value.

I can go to consumer court, not sure if it is worth. Any help from others in this platform for the process for it will be really appreciated.

Now, this is the way i am using it. Turn upside down, which makes it like a rs 3000 coir mattress, and i bought a "durfi mattress topper soft 2-inch orthopedic queen size memory foam" from amazon to put in top of it. For this i do not have to buy an 80, 000 rs mattress.

I advise you all be careful with sleepwell. Comfortcell series a horrible mattress and ensure you learn about its behaviour before buying.

-manu

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J

JacobM74

Aug 23, 2020

I have sent an email with all details for Warranty claim.

I am yet to receive a complaint number. I will update the complaint number once I receive it, and the resolution from Sleepwell.

If warranty is denied, I will post the picture of the product also.

-Manu

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Address: 116, DREAM MEADOWS LYT, BROOKFIELD, KUNDALAHALLI,

I have purchased one bed in feb 2018,
Now the mattress is not up to the mark and all the foam has come one side and it has bulged. So kindly do the needful.
Thank you,

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Address: Jagtiyal, Telangana state

Sleep well comfort cell series 2.0 matress bulged at the centre causing discomfort

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Address: 1/15A/2,kanakkar lane,Thiruvottiyur,Chennai 600019

Complaint for mattress bulged

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I am very disappointed by these matress i am writing you from a very long time and it is high time you take some action or else i am going to higher attorities for the complaint. My product has lint (Buurr) all around it and it is still in warrenty the matress look pathetic.।

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Address: A 2 PASHUPATI GREENS COLONY JHANSI

12 march 2018 ko maine (Esteem supportec (N)- product code 75*72*6 warranty registration nummer 27952435 kharida tha
Jo ki charo taraf se sukdan or utha hua hai jisme sone par kafi paresani ho rahi hai or need n ane par beemari ho sakti hai

Regards for

Suneel ratnakar

[protected]

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Address: HNO 95, SHASTRI COLONY, YAMUNA NAGAR

Dear sir,
Please arrange an inspection for my matterss found not suitable for a comfortable sleep. I bought it in june 2017 from super link traders, model colony, yamuna nagar, haryana. This is my second complaint. First complaint was sent on 15 july 2020.
Warranty registration no - bfgve89x

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Address: 153 C, Rajguru Nagar Ludhiana Punjab

Highly disappointed as I registered Complaint for poor quality Sleepwell MATRESS, Complaint ID: 2464002, registered on SEPT.26, 2019. My mattress is SAGGING from all sides with many LUMPS, leading to body, back & neck pain with sleepless nights (Completely OPPOSITE to their brand name SLEEPWELL).

To my COMPLAINT Sleepwell executive use to call but never visited and finally visited to inspect mattress after 10 months, that is in mid JUNE 2020 and he agreed that MATRESS is defective and has Quality issues of SAGGING & LUMPS and demanded bill, to which I told him that give sometime & I'll ask my dealer or find it since he came up SUDDENLY after 10 months of registering complaint, to which he agreed to give sometime for finding bill and CONFIRMED to me that my PERIOD from DATE OF REGISTERING COMPLAINT would be accounted while claim settlement (That is, from SEPTEMBER 2019).

And now when I gave him bill today he said SIR YOUR COMPLAINT IS CLOSED, SO REGISTER NEW COMPLAINT. Is this is a JOKE of some kind, now again I've to go through all the harassment which directly implies that SLEEPWELL doesn't want to settle any claims.

I'm repenting my decision to buy SLEEPWELL as not only it's mattress Quality is poor but also it's CUSTOMER CARE SERVICE. Whereas I've KURLON MATTRESS too whose not just product quality but Customer care is excellent in terms of claim settlement as I faced issue with my 2md KURLON MATTRESS but they immediately replaced it with very fast Customer care and their inspection executive visited my home within 2-4 days of registering complaint.

So please now settle my COMPLAINT instantly, considering my already registered complaint which was registered on SEPTEMBER 2019, rest I've already forwarded bill to your executive. BILL DATE is OCTOBER 19, 2017 with bill amount of approx. INR 30, 000, MATTRESS is ESTEEM SUPPORTEC 78x72x6.

Hope you will now immediately resolve my COMPLAINT and replace my mattress, standing to your vision of BEST CUSTOMER CARE SERVICE, consider the period from date of registration of first complaint (BESIDES IF YOUR EXECUTIVE CAN TAKE 10 MONTHS TO JUST VISIT MY HOME & INSPECT MATTRESS, THAN MY 20 DAYS TO FIND BILL SHOULD BE CONSIDERED TOO ESPECIALLY DUE TO COVID IT TOOK LITTLE TIME TO GET BILL COPY FROM DEALER).

Hoping to get worth of High amounts spent on branded MATRESS, expecting both Premium Quality product with Excellent service, ELSE My appeal to all is never ever buy SLEEPWELL, KURLON is much better (Hope you will immediately support enabling me to change my review about SLEEPWELL).

Looking forward towards hearing from you soon.

Regards,
Kanwalpreet S.
[protected]

+1 photos

Sleepwell customer support has been notified about the posted complaint.

Jul 21, 2020

Updated by Kanwalpreet Singh Plz find enclosed forwarded email from your company email( you said Executive will visit soon, but he visited last month, after approx. 10 months), attached below for your reference:

[protected] Forwarded message[protected]
From: Customer Care <[protected]@sheelafoam.com>
Date: Fri, 15 Nov, 2019, 09:37
Subject: Re: Highly disappointed. Fwd: Sleepwell Complaint Status Update [ID: 2464002]
To: Er.Kanwalpreet Singh <[protected]@gmail.com>

Dear Sir,

Greetings of the day.

In reference to your mail, we would like to inform you that our area service manager Mr Rajat Kumar ([protected]) will attend your complaint (129933) today after taking an appointment.

Assuring you of our best services.

Sincere Regards,

Customer Care,
Sheela Foam Ltd.
Toll Free:[protected]
www.sleepwellproducts.com

On Fri, Nov 15, 2019 at 12:52 AM Er.Kanwalpreet Singh <[protected]@gmail.com> wrote:
Dear Sir

I'm writing to you to recomplaint about SLEEPWELL ESTEEM FIRMTEC MATTRESS that i purchased last year and for which i already Complained to you since last 2 months but to no avail.

Just last year I purchased SLEEPWELL ESTEEM FIRMTEC MATTRESS Size: 78x72x6 (PFE the Mattress Sticker with SERIAL NO., Attached herewith for your reference), but since 6 months I'm facing problems of Sag or Dip, that is Memory Foam Mattress is sagging with Lumps and other issues which is extremely uncomfortable for which i Complained on this portal on September 2019, to which i received call from SLEEPWELL CUSTOMER CARE DEPT. which further assured of instant visit by their executive to inspect the Mattress and to replace it or resolve my Complaint but till today neither anybody from SLEEPWELL approached me nor did anybody visited my home.

I'm very much disappointed at SLEEPWELL Mattress poor quality in addition to POOR CUSTOMER CARE and am repenting my decision to shift to SLEEPWELL from KURLON whereas KURLON MATTRESS is not only comfortable mattress but they have excellent customer care services.

Now I'm writing and complaining again hoping that my issue resolved would be resolved on urgent basis as now Mattress is giving back pain.

Besides what's the worth of spending so much money buying expensive mattresses from renowned company like yours when it can't meet our expectations neither Quality nor service wise.

Your swift positive response with urgent attention would be appreciated.

Regards,
Er. Kanwalpreet Singh
[protected]
[protected]@gmail.com

[protected] Forwarded message[protected]
From: consumercomplaints.in <[protected]@consumercomplaints.in>
Date: Thu, 26 Sep, 2019, 00:15
Subject: Sleepwell Complaint Status Update [ID: 2464002]
To: <[protected]@gmail.com>

Greetings,

Your complaint has been forwarded to Sheela Foam Private Limited customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help

This is an automated notification.

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Address: House no. E1-46, Panjab university campus, Sector 14, chandigarh

Sir, i bought mattress (Dignity-firmtec 75x35x5) from superlink traders, model colony, yamuna nagar (Haryana) in june 2017. This is found to be depressed and dented. Please provide me warranty claim. I want to get it replaced at the earliest.

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Address: 1/15A/2,kanakkar lane,3rd street,Thiruvottiyur,chennai 600019

Pls provide my trendy feather foam I purchased before lock down started next day shops closed very back pain my wife pregnancy 7months that's mattresse very hard pls arrange will favour for customer pls 3 days only used

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Address: Sector 15_II, Gurgaon - 122001

Hello,
I have made multiple calls at sleepwell’s helpdesk…get message that you will callback…but nobody called back till date.

This is regarding my sleepwell mattress “spine tec-air luxury” 72x72x200 purchased on 24/9/2017 from “hare krishna…”gurgaon. Mattress has sagged from center on both sleeping sides. Top layer of mattress has gone hard and causing back pain.

As it has guarantee/warrantee of 10 years, please get it inspected and replaced asap.

Regards,
Anuj

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Hi team,

I purchased a sleepwell esteem firmtec mattress from "sai manufacturing company, near police line, sri ganganagar, bikaner, rajasthan - 335001, gst: 08aajpk9899e1zz", the shop owner "kapil kapoor - [protected]/ [protected]" delivered the mattress with serial no. "26445825" (Refer attached) to my residence "sonam sachdeva - w. No. 14 adarsh colony near banwari flour mill, suratgarh, sriganganagar - 335804" without the invoice and the warranty card of the mattress (First bluff).

At the time of delivery i checked the mattress of serial no. "26445825" is of mfg date in 2015 and was not in condition like new. I raised this to the shop owner and he asked me to raise a query to sleepwell customer care.

After so much request i received the invoice (Attached herewith) of the mattress with the firm name "shree shyam trading company, general market, hospital road, hanumangarh town - 335513, gst: 08abppg3439f1zl". I bought the mattress from "sai manufacturing company, near police line, sri ganganagar, bikaner, rajasthan - 335001" and received the invoice from the firm "shree shyam trading company, general market, hospital road, hanumangarh town - 335513" (Second bluff).

I ignored it and thought of creating a complaint against the 5 year old manufactured mattress i received. I raised the concern to sleepwell customer care and they approved the replacement of the same.

Now at the time of replacement, the "shree shyam trading company, general market, hospital road, hanumangarh town - 335513" delivered the replacement mattress of different model i. E. Esteem supportec with serial number "f3byhqgz" (Refer attached) which i did not even like at the time of choosing/purchasing the mattress.

I bought the esteem firmtec mattress just because of my husband's back ache issue and would like to have it replaced with the same model esteem firmtec only. Kindly request you to look into this and do the needful.

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S

SonamSachdeva

Jul 30, 2020

I already forwarded the issue to sleepwell support team. They are not taking the matter seriously.

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Address: NO:19/7 KALYAN NAGAR 3RD STREET WEST TAMBARAM

We have purchased sleepwell comfert cell series 4.0 in 2018 in chennai OMR with in a one and half year the mattress getting bulged and its very painful on sleeping in that it cost is around 1.2lakhs all the comfort cell has damaged in our mattress so kindly do the need ful thank you ...

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How its possible that Comfort Cell Sleepwell mattress fabrics quality is very poor. In 2 Years its now in bad condition and not able to sleep. Since last 5 years i have saved money to buy sleepwell mattress and in 2 Years its condition not able to use or sleep. Fabric of 35000 Rs. Cost of mattress in very bad condition in 2 Years. Dont know which kind of materials/ Fabrics Sleepwell are using. My money wasted. Sleepwell company toll free...

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Address: Mehta Foam House, Sadar Bazar, Sirsa-125055

I am my writing to express my disappointment on your after sale services.
I have purchase your product on 7-12-15 from mehta foam house, sadar bazar, sirsa - 125055 (Haryana), at price of rs 12000/-. This product holds ten years guarantee. After using for 4 and half years my mattresses were become loose and extended in size. Thus, i am facing difficulty. As, it was looking so bad on my bed.
Due to this, i asked the shopkeeper mr. Mehta for full replacement of my product on 8-6-2020. He kept my mattresses at his shop and assure me full replacement but on[protected] he called me to pick my product i told my father to collect the product from his showroom in sirsa. When my father brought mattresses at home it was covered. When i uncovered the product i found it was the same mattresses. We all were so disheartened at this behaviour of mr. Mehta.
As a reputed company you provide ten years guarantee on your mattresses but i don’t think your bottom level distributors are abiding with the rules claimed by your reputed company. I would appreciate if you could solve my problem. I want full replacement of my mattresses otherwise i have to take some legal help.

Regards
Gurprem singh soni
[protected]

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Address: No 4, View Point, Marathahalli, Whitefield Main Rd, Marathalli, Bengaluru, Karnataka 560037

I had purchased sleepwell spinetec air luxury mattress on last year july month 2019 for rs: 39000/-. The mattress got turned into yellow color after few days o[censored]sage. I had raised the complaint to sleepwell customer service in the month of march first week 2020. They had inspected the product after 3 months on last week[protected] but didn't provide any response after that.

I had sent so many mails but not any getting any proper response. The tollfree number[protected] what ever they are providing doesn't work only. No one picks the call & it will get disconnected automatically after 14 mins.

I request you to take very strict action on this company for not responding the emails & phone calls properly.

Neither they are refunding the money nor they are replacing with new mattress. Please take action on this issue. I am looking for refund or replacement anything is fine for me.

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Address: 10b, lane no. 1,Guru Amardass Avenue, Ajnala Road Amritsar

Dear sir
I am a pracising advocate at district and session courts, amritsar. I had purchased a mattress worth rs 21500/ on 4th dec, 2019 from pritam di hatti, sleep well dealer, ranjit avenue, amritsar. That time i purchases the same as the same was specially designed and best for spine. But now i m feeling discomfort in my back as the same product may be not the same which i purchased or any defect arises on mattress.
Plz send someone to check the defect and replace the same.
Regards
Bikram jit singh arri
Advocate

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Address: Bijapur karnataka

Mattress total top surface fabric has developed small granules of threads and making sleep very uncomfortable/ irritating.
Not in a position to use it.
Very poor quality of fabric it seems.
Hope to resolve at the earliest.

Sleepwell Complaints & Reviews

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Sleepwell reviews & complaints page 11

Mattress is bulge in the centre of the bed.

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Sleepwell mattress complaint / complaint no 150436

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comfort cell mattress series - a real bad product

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Sleepwell mattress damaged

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Sleepwell comfort cell 2.0 bulged at the centre

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Mattress bulged

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My mattress are having lint all around it

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Charo taraf sukdan utha hua

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dignity-firmtec 75x35x5, unsuitable for sleep

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Highly disappointed PENDING Complaint ID: 2464002, registered on SEPT.26, 2019.

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dignity-firmtec 75x35x5 found compressed and dented

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Very hard backpain also

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spine tec-air luxury mattress

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received different model as replacement for 5 year old manufactured sleepwell esteem firmtec mattress

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Comfort cell series 4.0, all the comfort cell has damaged in our mattress

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35000 cost mattress is now not usable

Mattresses full replacement

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Faulty product delivered

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Defect in mattress

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Esteem supportec mattress from sleepwell

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